Maximus · 16 hours ago
Senior Operations Analyst
United States
Full-time
Remote
Mid, Senior Level
$80K/yr - $90K/yr
5+ years expMaximus is hiring a Senior Operations Analyst to support cross-functional communication, analyze business requirements, and drive operational and process improvements. This role partners with internal stakeholders to document processes, resolve operational questions, and deliver solutions to complex business challenges.
Enterprise SoftwareEducationGovernmentConsultingHealthcareInformation TechnologyBusiness Process Automation (BPA)GovTechHealth Care
Responsibilities
Coordinate internal and external communication and change processes, act as the primary point of contact
Work with functional area directors/managers and subject matter experts to define specific change requirements
Understand business problems and opportunities in the context of the requirements
Increase effectiveness of project documentation such as reports and client communication
Obtain status updates and resolve questions from operational areas
Draft clear and comprehensive business process documentation to support operational activities
Analyze and provide recommendations for internal process improvements
Perform other duties as assigned by management
Develop solutions to a variety of complex problems
Qualification
Required
Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience
Follow established best practices for identifying and reporting caller or CSR trends to leadership and the client
Work closely with the client to understand upcoming policy or procedural changes which may impact the Program
Act as the spokesperson on multiple calls involving other internal teams, external partners, and the client
Contribute items to the client evaluation
Serves as a program policy expert and contributes to functional area requests, as needed
Using available resources to research feedback and issues presented by the client, CSRs, or other parties
This position requires you to be located within 100 miles of an existing Maximus CCO site
Reliable high-speed internet service
Minimum 25 Mpbs download speeds/50 Mpbs for shared internet connectivity
Minimum 5 Mpbs upload speeds
Preferred
Current Maximus CCO Experience Is Highly Preferred
Advanced degree or professional designation preferred
Benefits
Health insurance coverage
Life and disability insurance
A retirement savings plan
Paid holidays
Paid time off
Company
Maximus
Providing government technology services, digitally enabled customer experiences, and clinical health services that change lives.
10001+ employees
H1B Sponsorship
Maximus has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (39)
2024 (39)
2023 (50)
2022 (42)
2021 (36)
2020 (42)
Funding
Current Stage
Public CompanyTotal Funding
$7.93M2010-12-09Post Ipo Equity· $7.93M
Leadership Team
Elisabeth Schmidt
Senior Vice President
Michael Mateer
Sr. Vice President, Enterprise Technology
Recent News
2026-02-05
2025-11-20
Company data provided by crunchbase