Concentrix · 3 weeks ago
Omnichannel Engineer
USA Dallas
Full-time
Onsite
Mid Level
$92K/yr - $145K/yr
3+ years expConcentrix is a global technology and services leader that powers the world’s best brands. They are seeking a dynamic Omnichannel Engineer to manage the NICE CXone omnichannel telephony and digital messaging channels, ensuring seamless customer support experiences through design, development, and implementation of contact flows and scripts.
Customer ServiceOutsourcingAppsInformation TechnologySalesUX Design
Responsibilities
Design and implement telephony IVR and digital messaging scripts to align with business goals
Provide day-to-day and emergency support for NICE CXone, ensuring optimal performance
Gather and configure requirements from stakeholders to enhance IVR and digital channel experiences
Monitor system performance and recommend improvements using data insights
Manage NICE product releases, ensuring business continuity and staying updated on new features
Administer system documentation and perform compliance and security reviews
Support integrations with third-party tools like Salesforce within REST API architecture
Qualification
Required
Bachelor's degree or equivalent in computer science, IT, or related field
3+ years in IVR and digital messaging system design and implementation
2+ years supporting NICE CCaaS tools
Strong background in telecommunications, VoIP, and SIP technologies
Proficient in scripting languages and database integration
Excellent communication skills, problem-solving, and analytical abilities
Preferred
Certifications in IVR and digital messaging platforms
Experience with JavaScript, Python, and Agile methodologies
Familiarity with Intelligent Virtual Assistant design and implementation
Benefits
Medical, dental, and vision insurance
Comprehensive employee assistance program
401(k) retirement plan
Paid time off and holidays
Paid learning days
Company
Concentrix
Concentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations.
10001+ employees
H1B Sponsorship
Concentrix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2022 (1)
2021 (10)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$2.15B2023-07-19Post Ipo Debt· $2.15B
2020-12-01IPO
2006-09-11Acquired
Leadership Team
Chris Caldwell
President and CEO
Pethachi Pichappan
Vice President Information Technology
Recent News
2026-01-22
2026-01-20
2026-01-14
Company data provided by crunchbase