Nymbus · 14 hours ago
Support Analyst
United States
Full-time
Remote
Mid Level
$55K/yr - $55K/yr
3+ years expNymbus is a leader in fintech, focused on reimagining banking through innovative technology. The Support Analyst will provide technical support for internal teams and external clients, diagnosing and resolving software-related issues while collaborating with software engineers and product managers.
FinanceBankingFinTechFinancial Services
Responsibilities
Act as the primary point of contact for technical support requests related to software applications, tools, and platforms
Diagnose, investigate, and resolve software issues, escalating complex cases to engineering teams when necessary
Collaborate closely with software engineers to analyze logs, trace errors, and suggest fixes or enhancements
Monitor system performance, track incidents, and provide regular status updates to stakeholders
Document technical issues, troubleshooting steps, and solutions in knowledge base systems
Perform root cause analysis of recurring issues and recommend preventive measures
Support software deployments, patches, and upgrades, including testing and validation
Ensure compliance with SLAs (Service Level Agreements) and maintain high-quality service standards
Provide technical guidance and training to users on system features, updates, and best practices
Participate in continuous improvement initiatives, contributing feedback for product stability and user experience enhancements
Qualification
Required
3+ years in production support or application support within fintech, banking, or financial services platforms
Strong understanding of core/online banking platforms, system integrations, and digital banking solutions
Familiarity with payment systems including ACH, Wires, Bill Pay, Remote Deposit Capture (RDC), and Peer-to-Peer (P2P)
Hands-on experience with incident management and monitoring tools such as ServiceNow, JIRA, or equivalent platforms
Demonstrated technical proficiency, exceptional communication, and a customer-first approach to service delivery
Benefits
Annual Cash Bonus and Equity Options commensurate with the role level and experience
100% Remote
Robust 401(k) plan
Insurance - Health, Dental and Vision (Nymbus covers 100% of the Healthcare and Basic Dental premiums)
Paid Time Off
Company
Nymbus
NYMBUS is a provider of banking technology solutions for financial institutions to innovate and grow.
201-500 employees
H1B Sponsorship
Nymbus has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (2)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$199.42MKey Investors
Gesa Credit UnionInsight PartnersReseda Group
2024-08-14Undisclosed
2023-05-25Series D· $70M
2023-03-09Series Unknown· $8M
Leadership Team
Jeffery Kendall
Chairman & CEO
Jeffrey Fonda
Chief Financial Officer
Recent News
Morningstar.com
2025-10-16
Company data provided by crunchbase