Dahl Consulting · 2 days ago
Desktop Support Analyst (28970)
Minnetonka, MN
Contract
Onsite
Mid Level
$20/hr - $30/hr
3+ years expDahl Consulting is hiring a Desktop Support Analyst for a well-established organization in the corporate enterprise IT environment. This role is responsible for providing first and second level technical support to internal users, maintaining desktop systems and applications, and ensuring efficient issue resolution.
ConsultingHuman ResourcesInformation Technology
Responsibilities
Supporting desktop computers and peripherals such as printers, scanners, and tablets
Troubleshooting and resolving hardware, software, and desktop application issues
Installing and upgrading desktop software and operating systems
Performing hardware changes including adds, moves, and changes
Assisting users with Microsoft Office applications including Word, Excel, and Outlook
Supporting network user access, permissions, and related issues
Documenting incidents, fixes, and service requests in an online ticketing system
Maintaining accurate and up to date technical documentation
Following established IT standards, processes, and security protocols
Participating in special projects and providing general IT department support as assigned
Staying current on desktop technologies, tools, and best practices to improve system stability and reduce costs
Qualification
Required
Two year technical degree in desktop hardware and software support or equivalent experience
Three plus years of experience in a desktop support or help desk environment
Hands on experience troubleshooting desktop hardware, software, and operating systems
Experience with Active Directory and SCCM
Strong knowledge of Microsoft Office applications including Word, Excel, and Outlook
Ability to communicate technical information clearly to both technical and non technical users
Strong customer service skills with excellent verbal and written communication abilities
Ability to prioritize tasks and perform effectively in a fast paced, high pressure environment
Preferred
A-plus certification
Experience supporting enterprise IT environments
Knowledge of basic network operations and user access management
Familiarity with project management concepts and participation in IT projects
Company
Dahl Consulting
Dahl Consulting is a staffing and recruiting company that offers talent management solutions.
51-200 employees
H1B Sponsorship
Dahl Consulting has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Valerie Doherty
CEO
Company data provided by crunchbase