Kendra Scott · 10 hours ago
Service Desk Analyst
United States
Full-time
Remote
Entry Level
2+ years expKendra Scott is a fashion-lifestyle brand that values family, fashion, and philanthropy. They are seeking a customer service-oriented Service Desk Analyst to provide technical support to users and ensure efficient Service Desk services are maintained according to company standards.
E-CommerceFashionJewelryWomen's
Responsibilities
Provide first level contact and convey resolutions to customer issues
Properly escalate unresolved queries to the next level of support
Track, route, and redirect problems to correct resources
Update customer data and produce activity reports
Walk customers through problem solving process
Follow up with customers, provide feedback and see problems through to resolution
Utilize excellent customer service skills and exceed customers’ expectations
Ensure proper recording, documentation, and closure
Recommended procedure modifications or improvements
Preserve and grow your knowledge of Service Desk procedures, products, and services
Qualification
Required
Minimum of 2 years of experience working in an End User Services capacity
Ability to maintain composure and customer focus while troubleshooting and solving technical issues
Ability to prioritize and multi-task in a fast-paced environment
Ability to work successfully as part of a team
Ability to work a flexible schedule inclusive of holidays and weekends
Proficiency in English, both spoken and written
Basic skills related to hardware, software, and user provisioning/administration
Basic troubleshooting and problem-solving skills
Proficiency in managing both Windows and iOS environments
Working knowledge managing common infrastructure technologies and tools (Meraki, O365, Azure AD, WorkspaceOne, Bomgar)
Working knowledge of Service Desk software (ServiceNow)
Understanding of ITIL and Service Management practices
Ability to communicate effectively, both written and verbally, with technical teams, business partners, and end users
Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
Company
Kendra Scott
We are a fashion-lifestyle brand of big dreams, colorful confidence, and inspired design.
1001-5000 employees
H1B Sponsorship
Kendra Scott has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (3)
2023 (1)
2022 (2)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
65 Equity PartnersBerkshire PartnersNorwest
2024-09-13Private Equity
2016-12-21Private Equity
2014-07-30Series Unknown
Leadership Team
Denise Chumlea
SVP of Creative
Recent News
2026-01-06
2025-11-04
Sports Business Journal
2025-09-12
Company data provided by crunchbase