QA Automation Engineer/Test Analyst - NLU jobs in United States
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TechDemocracy · 18 hours ago

QA Automation Engineer/Test Analyst - NLU

positionUnited States
timeContract
remoteRemote
senioritySenior Level
date5+ years exp

TechDemocracy is seeking two experienced QA Automation Engineers/Test Analysts to support the transition of their contact center Voice channel to an AI-driven ecosystem. The role focuses on testing and quality assurance of AI-enabled call flows, virtual agents, and overall call management workflows.

Cyber SecurityConsultingSoftwareOutsourcingInformation TechnologySecurity
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H1B Sponsor Likelynote

Responsibilities

Test natural language call flows by calling into systems and executing defined and exploratory test scenarios
Design and execute test cases for NLU models, including intent recognition, utterance variation, confidence thresholds, and fallback behavior
Validate end‑to‑end AI‑enabled call flows, including complex branching logic and proper handoff from virtual agents to live agents
Perform testing across voice and chat channels where workflows overlap
Ensure call flows and virtual agents meet documented business and functional requirements
Identify defects, failure modes, and quality gaps, and clearly document findings
Monitor NLU accuracy and routing effectiveness (targeting approximately 80% or better intent recognition)
Test safety and compliance scenarios such as privacy handling and special‑case or emergency routing
Validate integrations with backend systems such as CRM and other enterprise platforms to ensure correct data exchange and personalization

Qualification

Genesys CloudNatural language testingTest planningDefect trackingConversational AICollaborationDetail-orientedClear communicationAdaptability

Required

Bachelor's degree required
Approximately 5–7 years of QA, testing, or quality engineering experience (flexible for strong candidates)
Experience with Genesys Cloud, including Architect and Dialog Engine, required
Experience with other contact center platforms (e.g., NICE, Five9, Amazon Connect, Avaya) is acceptable if skills are transferable
Hands‑on experience testing natural language call flows, virtual agents, or conversational AI solutions
Prior involvement in a natural language or virtual agent implementation is a strong plus
Strong understanding of test planning, execution, and defect tracking
Ability to work independently with minimal guidance and quickly ramp into existing systems
Comfortable working independently for extended periods while executing assigned test scenarios
Able to collaborate with developers, product managers, and other stakeholders as needed
Detail‑oriented with a strong focus on quality and accuracy
Clear communicator when documenting issues and test results
Adaptable in a fast‑moving, evolving environment

Company

TechDemocracy

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Global IT expert consulting company
dateFounded in 2000
location
Piscataway, New Jersey, USA
people-size201-500 employees
web-link
http://www.techdemocracy.com

H1B Sponsorship

TechDemocracy has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (31)
2023 (18)
2022 (44)
2021 (96)
2020 (147)

Funding

Current Stage
Growth Stage

Leadership Team

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Ankur Vora
Managing Partner
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