Intuit · 10 hours ago
Vice President, Product Management - Customer Success
San Diego, CA
Full-time
Onsite
Director/Executive
$311K/yr - $420K/yr
15+ years expIntuit is seeking a visionary Vice President, Product Management in CX to elevate the role Customer Success plays in driving growth and deepening engagement across Credit Karma and Core TurboTax experiences. This critical leadership role defines and sets the vision for how Customer Success contributes to Intuit's broader strategy, focusing on lifecycle strategy, customer journey mapping, and sustainable engagement.
AccountingFinancial ServicesFinTechPaaSSoftware
Responsibilities
Set the vision to eliminate friction points and optimize end-to-end contact and resolution journeys across Credit Karma and TurboTax. Lead the creation of experience and capability roadmaps that target top customer pain points. Anticipate emerging issues and drive cross-functional readiness in partnership with product, engineering, and marketing
Lead customer-centric strategies to map and optimize every stage of the customer journey. Champion VOC insights and operational data to identify opportunities and convert them into clear product requirements. Use behavioral signals to guide improvements across product, design, marketing, and customer success, reinforcing trust and brand loyalty
Advance customer conversion, retention, and attach rates by spearheading innovation in automation, proactive help, self-service, and AI-enhanced workflows. Partner with product and engineering to design, build, and iterate on capabilities that elevate ecosystem engagement. Deliver year-round value through scalable, intelligent, and intuitive customer experiences
Modernize and unify CX and support platforms across Credit Karma by leveraging Intuit-wide capabilities and proven systems. Drive technology migrations, platform enhancements, and the development of reusable components that support scalable, retention-focused impact and operational efficiency
Own the strategic roadmap for Customer Success capabilities, defining priorities based on customer impact, operational value, and feasibility. Lead cross-functional squads to deliver high-quality, scalable tools and experiences. Establish KPIs and measurement frameworks to assess performance, adoption, and customer outcomes, iterating quickly to improve results
Build and nurture the evolution of the Credit Karma and TurboTax Core Customer Success organization. Develop a world-class team blending CX, PM, design, and analytics skill sets. Foster a culture of innovation, operational excellence, customer obsession, and accountability while aligning the organization around shared goals
Qualification
Required
15+ years of senior leadership in customer success, customer experience, retention, growth strategy, or product management, with proven success delivering results in fast-paced, dynamic environments
Demonstrated ability to set product vision and strategy, translate insights into clear requirements, and lead the delivery of scalable customer-facing capabilities
Strong track record of designing and executing strategies that measurably improve retention, satisfaction, lifetime value, and ecosystem engagement
Skilled in building and scaling high-performing organizations, driving operational excellence, and leading teams through significant change
Deep expertise in leveraging customer insights, behavioral analytics, and success metrics (e.g., tNPS, contact reduction, FCR, adoption) to guide prioritization and inform roadmap decisions
Proven success influencing senior leaders and aligning engineering, design, marketing, CX, and operations around a shared product and experience strategy
Ability to craft compelling narratives, articulate strategic vision, and deliver data-driven recommendations to executive audiences
Deep understanding of emerging trends in CX, customer success, and digital experience design, with a demonstrated ability to drive innovative, forward-looking approaches
Bachelor's degree required
Preferred
MBA or advanced degree highly preferred
Benefits
Cash bonus
Equity rewards
Benefits
Company
Intuit
Intuit provides financial software solutions to empower individuals and businesses.
10001+ employees
H1B Sponsorship
Intuit has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (693)
2024 (550)
2023 (586)
2022 (842)
2021 (773)
2020 (514)
Funding
Current Stage
Public CompanyTotal Funding
$14.32BKey Investors
JP Morgan ChaseKleiner Perkins,Sierra Ventures,Technology Venture Investors
2026-01-30Post Ipo Debt· $5.8B
2025-01-31Post Ipo Debt· $4.5B
2023-09-12Post Ipo Debt· $4B
Leadership Team
Sasan Goodarzi
Chief Executive Officer
Marianna Tessel
Chief Technology Officer
Recent News
2026-02-07
Company data provided by crunchbase