TRC Talent Solutions · 1 week ago
Customer Contact Center Support Representative
United States
Full-time
Remote
Entry Level
1+ years expTRC Talent Solutions is seeking enthusiastic individuals to join their fully virtual team as Customer Contact Center Support Representatives. In this role, you will engage with customers via inbound calls, assist with order placements, and provide exceptional service while upselling and cross-selling products.
Management Consulting
Responsibilities
Answer Inbound Calls: Engage with customers for order placements, inquiries, and support
Upsell & Cross-Sell: Offer additional products and solutions tailored to customer needs
Manage Customer Data: Keep our customer database updated with precision and care
Provide Exceptional Service: Demonstrate urgency, creativity, and a “go the extra mile” attitude in every interaction
Efficient Order Processing: Ensure accurate order entry and timely maintenance of customer records
Overcome Challenges: Ask probing questions, overcome objections, and resolve customer issues with a positive mindset
Qualification
Required
High School Diploma or equivalent
At least 1 year of customer service experience (either over the phone or in-person)
Professional and friendly telephone etiquette
Basic computer skills, including a typing speed of at least 30 words per minute
A problem-solver who thrives in a fast-paced digital environment
Reliable attendance and punctuality are a must
Preferred
A strong work ethic and dependability
A positive, self-motivated attitude with the ability to work independently
Excellent communication skills and a team-oriented mindset
A passion for providing outstanding customer experiences
Company
TRC Talent Solutions
TRC Talent Solutions is a full-service talent solutions provider with over 40 years of industry experience.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Geetha Krishnan
SVP, Chief Information Officer
Kennedi Hutchins
Talent Data Coordinator/HR Partner
Company data provided by crunchbase