GeneDx · 20 hours ago
Genetic Counselor Assistant I, Issues Management
United States
Full-time
Onsite
New Grad, Entry Level
$20/hr - $22/hrGeneDx is a leader in precision medicine focused on diagnosing rare diseases. The Genetic Counseling Assistant I (GCAI) supports the genetic counseling team by managing test orders, facilitating patient care, and ensuring operational accuracy.
Medical DeviceArtificial Intelligence (AI)Big DataHealthcareAnalyticsHealth CareHealth DiagnosticsMachine LearningMedicalPredictive Analytics
Responsibilities
Maintain working knowledge of systems used for test ordering, setup, and appointment scheduling.
Seek guidance when encountering novel scenarios and escalate complex or atypical cases to supervisors or genetic counselors as appropriate.
Meet or exceed productivity standards as assigned by the team lead.
Perform other duties as assigned to support the team or department.
Review genetic test orders to verify completeness, accuracy, and appropriateness to prevent redundant or unnecessary testing.
Facilitate test setup by linking appropriate relative samples and positive controls and performing related configuration tasks.
Accurately document order details and updates into internal systems to support downstream test processing.
Identify issues and place tests on hold for downstream processing.
Notify clients of issues, explain discrepant or missing information, and document resolution steps.
Respond to patient and provider inquiries regarding holds via phone and email with professionalism and clarity.
Resolve discrepancies or missing information in collaboration with clients to ensure compliance with clinical protocols and prevent delays in testing and reporting.
Process incoming referrals and coordinate patient scheduling to ensure timely access to genetic counseling and a seamless patient experience.
Support the Patient Counseling Team with follow-up tasks related to counseling workflows and address select test holds to prevent delays in testing and reporting.
Qualification
Required
Bachelor's degree required; preferred disciplines include Biology, Medical Technology, Healthcare, or a related scientific field
Ability to work independently and collaboratively, with strong verbal and written communication skills and high proficiency in Microsoft Office 365 applications
Demonstrate professional-level proficiency in mathematical reasoning, computer literacy, and language-based communication
Preferred
Foundational knowledge about Genetic Counseling Assistance is preferred but not required
Benefits
Paid Time Off (PTO)
Health, Dental, Vision and Life insurance
401k Retirement Savings Plan
Employee Discounts
Voluntary benefits
Company
GeneDx
GeneDx uses artificial intelligence and machine learning to analyze patient data to provide insights to transform the practice of medicine.
Founded in 2017
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$941MKey Investors
BlackRock Innovation Capital
2023-01-26Post Ipo Equity· $150M
2023-01-10IPO
2022-01-18Post Ipo Equity· $200M
Leadership Team
Katherine Stueland
Chief Executive Officer
Kevin Feeley
Chief Financial Officer
Recent News
2026-02-05
2026-02-03
Company data provided by crunchbase