Desktop Support Engineer (SECRET CLEARANCE) jobs in United States
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Take2 Consulting, LLC · 2 days ago

Desktop Support Engineer (SECRET CLEARANCE)

positionSan Antonio, TX
timeFull-time
remoteOnsite
seniorityMid Level
money$80K/yr - $90K/yr
date3+ years exp

Take2 Consulting, LLC is seeking an EUS Specialist to provide onsite Tier II technical support for end-user IT issues at Randolph AFB. The role involves hands-on troubleshooting, coordinating with technical teams, and ensuring excellent customer service through effective communication and ticket management.

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Comp. & BenefitsbadNo H1BnoteSecurity Clearance RequirednoteU.S. Citizen Onlynote

Responsibilities

Resolve escalated hardware, software, OS, and network issues
Provide onsite deskside and remote support as needed
Troubleshoot conference room tech, VTC, and audio-visual equipment
Diagnose and fix printer issues (network and standalone)
Install and configure approved software and peripherals
Support DoD configuration of Government-Furnished Equipment (GFE) mobile devices
Manage equipment moves, additions, changes, and relocations
Monitor and prioritize ServiceNow queues based on impact and urgency
Document all work and ensure resolutions meet SLA targets
Escalate complex issues to Tier III teams and contribute to knowledge base

Qualification

End-user support experienceCompTIA Security+ certificationServiceNow proficiencyHardware troubleshootingSoftware configurationCustomer service skillsCommunication skillsDocumentation skills

Required

3–5 years of end-user/desktop support experience (Tier II preferred)
Active Secret clearance or ability to obtain and maintain one
CompTIA Security+ certification (DoD 8570 IAT II compliant)
Strong customer service, communication, and documentation skills
Experience with hardware troubleshooting, software configuration, and ServiceNow (or similar ticketing systems)

Preferred

Experience with DoD mobile device configurations
Background supporting government or military environments
Knowledge of conference room technologies and VTC equipment
Ability to work effectively in high-pressure, onsite settings

Company

Take2 Consulting, LLC

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Tech evolves. Industries shift. Take2 ensures your team moves with it.
dateFounded in 2015
location
Vienna, Virginia, USA
people-size1001-5000 employees
web-link
https://www.take2it.com/

Funding

Current Stage
Late Stage

Leadership Team

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Serge Khoury
Founder & Managing Partner
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Company data provided by crunchbase