CSC · 10 hours ago
Senior Technology Service Management Analyst
Wilmington, DE
Full-time
Hybrid
Senior LevelCSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. The Senior Technology Service Management Analyst will provide Tier 1 application support for end-users and clients, ensuring high levels of customer satisfaction while managing a high volume of support tickets.
ConsultingLegal
Responsibilities
Providing support to all internal/external GFS teams for tech/operational queries
Basic triaging of issues reported
Work closely with Service Delivery and other Internal teams, to Identify issues and liaise with Product team as required
Ability to find gaps, issues, or potential improvements in the system
You understand, investigate, and solve complex and challenging technical problems
Regularly track various metrics and KPIs associated with TechOps Center, adhering to defined SLA's and the ITIL best practices
Implement robust monitoring and alerting system and optimize for scale and performance
Responsible for debugging the reported issues and performing the root cause analysis Creating / Writing Service Desk Procedures and End User Manuals
Qualification
Required
Bachelor Degree in Information Technology, Computer Science or equivalent
ITIL certification or a willingness to undertake
Experienced in application support, Service Now ticketing tool, and applications like SailPoint, Salesforce, Workiva along with Windows OS, Microsoft Office, Microsoft Exchange, Active Directory account management and User access requests
A disciplined approach to implementation, support, and documentation
Self-starting and self-motivated and professional with ability to take on responsibility
Result driven and are always looking for improvement opportunities
Willingness to learn and to upskill technical knowledge
Preferred
A solid, energetic, flexible, and pragmatic teammate for the existing team that can cope with a rapidly changing circumstances in a dynamic environment
Benefits
Annual success-sharing bonuses or commission plans based on individual performance
Excellent benefits
Company
CSC
CSC is the world’s leading provider of global business administration and compliance solutions, specialized administration services to alternative asset managers across fund strategies, capital markets transactions in public and private markets, domain name system management and digital brand and fraud protection, and corporate tax software solutions.
Founded in 1899
5001-10000 employees
H1B Sponsorship
CSC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (6)
2023 (3)
2022 (6)
2021 (6)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Chris Salafatinos
CFO
E.J. Dealy
Chief Financial Officer and Executive Vice President of Corporate Development
Recent News
2025-11-19
2025-11-04
Company data provided by crunchbase