PTR Global · 6 hours ago
Process Engineer 4 - Contingent
Charlotte, NC
Contract
Hybrid
Senior Level
$60/hr - $63/hr
5+ years expPTR Global is a company focused on delivering innovative solutions in process engineering. They are seeking a Process Engineering Consultant to deliver the Observe-to-Agent (O2A) lifecycle, enabling deep process intelligence and workflow optimization.
Information Technology & Services
Responsibilities
Execute all phases of the O2A lifecycle (Observe ? Analyze ? Optimize ? Run)
Configure the Observe Assistant, apply activity tagging, and model persona?level behaviors
Partner with engineering teams to translate observed workflows into actionable agentic features and automation?ready requirements
Deploy SKAN.ai agents, configure masking protocols, validate data capture, and ensure strict adherence to governance and privacy standards
Operate and refine the SKAN Digital Twin to observe real?world workflows, identify inefficiencies, and generate actionable optimization insights
Produce structured process documentation (SOPs) for downstream automation, engineering, and operational teams
Maintain continuous observation cycles, including audit readiness, telemetry accuracy, and logging standards
Collaborate with teams to enable advanced data masking, clickstream capture, LLM?driven insights, and multi?application process analysis
Validate call?time analytics, multitasking behavior, and mainframe?level activity capture
Transform detailed process observations into structured insights that highlight complexity, friction points, and automation potential
Conduct observation deployments across target personas, functions, and application ecosystems
Build deep behavioral and task?level insights to support workforce efficiency and productivity initiatives
Perform end?to?end analysis of cognitive load indicators, exception patterns, and task?level performance variation
Drive delivery execution by tracking milestones, validating data quality, resolving blockers, and ensuring timely, accurate outputs
Partner closely with Business Sponsors, product owners, data scientists, engineering teams, and operations SMEs to align observations, insights, and recommendations
Communicate findings clearly and effectively to support decision?making and transformation efforts
Qualification
Required
5 plus years of Process Engineering experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education
6 plus years of experience in process engineering, workforce analytics, task mining, automation, or related fields, supported by work experience, training, military service, or education
Strong delivery and project management experience with a track record of managing multi-persona, multi-application observation programs
Deep experience in process engineering, operational transformation, or workflow redesign
Proven ability to translate observed tasks into structured SOPs or automation-ready requirements
Preferred
Experience collaborating with AI/ML teams or working in AI-enabled environments
Background in digital twins, productivity analytics, process mining, or task intelligence platforms
Familiarity with tools such as SKAN.ai, clickstream analytics, or observation-based discovery systems
Ability to work across technical and business teams to drive insight-rich, outcome-focused analysis
Benefits
Medical
Dental
Vision
401K contributions
PTO
Sick leave
Other benefits mandated by applicable state or localities where you reside or work
Company
PTR Global
Engage with the largest Latina-owned IT & Professional staffing provider in the U.S.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase