Tharseo IT · 15 hours ago
Desktop Support Technician
Ocoee, FL
Contract
Onsite
New Grad, Entry Level
$25/hr - $30/hrTharseo IT is a company focused on providing technology support solutions, and they are seeking a Desktop Support Technician. The role involves supporting technology hardware and software systems, providing both in-person and remote technical support, and assisting with a variety of IT responsibilities including installation, configuration, and troubleshooting.
Cloud ManagementInformation TechnologySoftware
Responsibilities
Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners
Assists in coordinating audiovisual setups and video conferencing support
Virtual Meeting Applications knowledge preferred (MS Teams, Zoom, GoTo, etc.)
Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment)
Monitors and maintains computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM)
Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed
Recommend strategies to increase efficiencies which may include implementing new practices, devices, and/or software
Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11
Collaborate and assist with other areas of the IT department on projects and initiatives
Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday
Participate in after-hours (evening & weekend) on-call rotation
Travel to remote locations to provide support, as needed
Perform other duties as assigned
Ability to lift 50 pounds
Qualification
Required
Responsible for supporting all technology hardware and software systems in our enterprise environment
Provide in-person and remote technical support to our customers
Assist in a wide variety of responsibilities, including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources
Provide top-tier service and support with clear and concise communication and follow-through
Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners
Assists in coordinating audiovisual setups and video conferencing support
Monitors and maintains computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM)
Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed
Recommend strategies to increase efficiencies which may include implementing new practices, devices, and/or software
Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11
Collaborate and assist with other areas of the IT department on projects and initiatives
Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday
Participate in after-hours (evening & weekend) on-call rotation
Travel to remote locations to provide support, as needed
Perform other duties as assigned
Ability to lift 50 pounds
Ability to learn new systems and software in a fast-paced environment
Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change
Ability to manage multiple priorities and work independently or as part of a team
Capacity to perform in high-pressure situations, with strong organizational and time-management skills
Preferred
Virtual Meeting Applications knowledge preferred (MS Teams, Zoom, GoTo, etc.)
Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment)
IT Enterprise experience is preferred
High school diploma or equivalent; additional certifications or relevant education is a plus
Company
Tharseo IT
Tharseo IT is a software company providing cloud and cloud-related solutions serving federal, state, and local government agencies.
Founded in 2014
51-200 employees
H1B Sponsorship
Tharseo IT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
2023 (1)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Eric Wimer
Chief Executive Officer and Co-Founder
Amit Bahadur
President & Chief Operating Officer
Company data provided by crunchbase