ORBCOMM · 3 hours ago
Customer Success Manager
United States
Full-time
Remote
Senior Level
5+ years expORBCOMM is a pioneer in IoT technology, and they are seeking a Customer Success Manager to drive customer satisfaction and retention. In this role, you will build strong relationships with clients, ensuring they achieve maximum value from ORBCOMM solutions while contributing to exceptional customer experiences.
Communications InfrastructureDeveloper ToolsInformation TechnologySecurityTelecommunications
Responsibilities
Own Customer Outcomes and Value Realization - Partner with customers to define success criteria and measurable outcomes aligned to their business goals. - Ensure customers achieve clear ROI and operational value from ORBCOMM solutions. - Translate product capabilities into business impact and outcomes for customer stakeholders
Drive Adoption, Retention, and Growth - Proactively guide customers through adoption and maturity phases of their lifecycle. - Monitor customer health, usage trends, and engagement to identify risks and opportunities early. - Lead renewal conversations in partnership with Sales, positioning value rather than contract mechanics
Serve as a Trusted Advisor - Build strong, multi-threaded relationships with customer stakeholders at all levels. - Act as the strategic point of contact post-sale, aligning ORBCOMM solutions to evolving customer needs. - Conduct regular Business Reviews focused on outcomes, value delivered, and next-step opportunities
Customer Advocacy and Cross-Functional Leadership - Represent the voice of the customer internally, influencing Product, Support, Engineering, and Sales. - Coordinate internal resources to address customer challenges and remove barriers to success. - Escalate and manage risk proactively, ensuring accountability and resolution
Data-Driven Success Management - Leverage analytics, reporting, and insights to inform customer conversations and success planning. - Deliver reporting focused on performance, ROI, and progress toward customer goals. - Maintain accurate customer data, success plans, and engagement history in CRM systems
Expansion and Long-Term Account Strategy - Identify expansion opportunities through demonstrated value and evolving customer needs. - Collaborate with Sales to support upsell and cross-sell efforts rooted in customer outcomes. - Maintain a strategic account plan focused on long-term growth and partnership
Qualification
Required
Bachelor's degree or equivalent experience
5+ years of experience in Customer Success, Account Management, or a customer-facing SaaS role
Proven ability to manage complex customer relationships and executive-level stakeholders
Strong consultative, problem-solving, and strategic thinking skills
Comfort using data and analytics to guide customer conversations and decisions
Experience with CRM platforms (Salesforce preferred) and reporting tools
Ability to manage multiple priorities in a fast-paced, growth-oriented environment
Excellent communication skills across technical and non-technical audiences
Willingness to travel as required for customer engagement
Leverage AI-enabled tools and automation to support daily tasks and productivity
Commitment to continuous learning in digital and AI literacy
Preferred
SaaS experience strongly preferred; BI or analytics experience a plus
Benefits
Health and wellness coverage
Paid time off
Retirement or savings programs
Flexible work arrangements
Insurance coverage
Lifestyle perks
Access to employee discounts
Company
ORBCOMM
ORBCOMM is a global provider of Machine-to-Machine (M2M) and Internet of Things (IoT) solutions.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$110MKey Investors
Pacific Corporate Group
2021-04-08Acquired
2006-11-03IPO
2006-01-04Private Equity· $110M
Leadership Team
Christian Mezger
Chief Financial Officer and Chief Operating Officer
Recent News
2025-11-11
Company data provided by crunchbase