VytlOne · 3 hours ago
Application Support Analyst - Operations
United States
Full-time
Remote
Entry, Mid Level
2+ years expVytlOne is the nation’s only independent, fully integrated total pharmacy solutions partner. The Application Support Analyst - Operations provides technical and functional support for pharmacy-related applications and operational workflows, focusing on troubleshooting issues, resolving Helpdesk escalations, and ensuring smooth day-to-day operations for pharmacy systems.
Health CarePharmaceutical
Responsibilities
Identify technical issues and user feedback related to VytlOne products; resolve problems and recommend enhancements to improve product quality and user experience
Provide advanced support to the VytlOne Pharmacy Service Operations Helpdesk, including troubleshooting outages, workflow issues, insurance, patient merges, interventions, claim pricing, and other operational concerns
Manage PMP reporting for all pharmacies for all licensed states: configure state-specific “drug of interest” lists, troubleshoot failed jobs, validate file acceptance, and correct errors to ensure compliance
Troubleshoot application and software issues across servers, databases, and desktops; document resolutions and changes
Participate in Helpdesk rotation after hours (weekdays and weekends) and assist with change control validations for IT, Admin, and Operations teams
Track and report time for CapEx, OpEx, and AddBack projects, including pharmacy implementations, closures, and UAT
Create and maintain user guides, SOPs, technical documentation, and training materials
Recommend process improvements based on incident trends and operational feedback
Consult with business units to define requirements, document workflows, and identify opportunities for process optimization
Support user acceptance testing and new system functionality releases
Provide end-user support and collaborate with cross-functional teams to resolve issues
Coordinate system upgrades, implementations, and performance improvement initiatives
Lead efforts to enhance team efficiency, knowledge sharing, and operational effectiveness
Undertake special projects as needed
Qualification
Required
High School Diploma or equivalent
2+ years of experience in technical support, help desk, or application troubleshooting
Familiarity with pharmacy workflows and systems
Understanding of application development, implementation, and testing methodologies
Ability to triage hardware/software issues and escalate with actionable recommendations
Strong understanding of pharmacy operations workflows and familiarity healthcare interface standards (NCPDP D.0, ASAP 4.2B) is desirable
Working knowledge of Atlassian tools (Confluence, Jira) and basic SDLC concepts
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Experience with application user testing and software maintenance processes
Skilled in creating training materials and workflow documentation
Excellent planning, organizational, and time management skills; able to prioritize and execute tasks in high-pressure environments
Strong interpersonal and communication skills, both verbal and written, with the ability to collaborate effectively across diverse teams
Basic knowledge of SDLC concepts
Preferred
Associate or bachelor's Degree preferred or 5 years of equivalent experience in pharmacy-related field
Pharmacy Technician Certification preferred
Understanding of Pharmacy Operations workflows
Exposure to compliance reporting (e.g., PMP programs)
Basic understanding of SDLC concepts and user acceptance testing
Experience with Microsoft Office Suite and ticketing systems (e.g., Jira, ServiceNow)
Benefits
Comprehensive mental health and wellbeing resources
Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums
Company-paid basic life/AD&D, short-term and long-term disability insurance
Rx, dental, vision, other voluntary benefits, and FSA
Employer-matched 401k Plan
Industry-leading PTO plan
And more!
Company
VytlOne
With 100 years of Pharmacy Rxpertise, VytlOne (formerly Maxor) is the nation’s only independent, fully integrated total pharmacy solutions partner.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2014-01-31Acquired
2014-01-01Debt Financing
Leadership Team
Mike Ellis
Chief Executive Officer
Jennifer Gallego (Pein)
Chief Operating Officer - Maxorplus
Recent News
Google Patent
2025-04-04
2024-01-03
Company data provided by crunchbase