SPECTRAFORCE · 19 hours ago
Business Process Analyst
Chicago, IL
Full-time
Hybrid
Entry, Mid Level
$50/hr - $50/hr
2+ years expSPECTRAFOR is seeking a Business Process Consultant for a 7-month engagement. The role focuses on designing, developing, and managing processes to align with business strategies and stakeholder requirements while enhancing customer experience.
Enterprise SoftwareConsultingLegalInformation TechnologyCRM
Hiring Manager
Arnav Sahu
Responsibilities
Designs, develops, tests, implements, measures and manages processes
Ensures that process design reflects current business strategy and business/stakeholder requirements and supports the desired customer experience. Processes may be related to (but are not limited to) fulfillment, operations, services, sales, etc
Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders
Builds effective relationships and collaborates with internal/external stakeholders
Ensures alignment between stakeholders
Monitors and tracks performance, and addresses any issues
Designs and produces regular and ad-hoc reports, and dashboards
Breaks down strategic problems, and analyses data and information to provide insights and recommendations
Leads or participates in defining the change/communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels
Develops and documents processes, procedures, etc. and/ or end-user materials
Assists with the documentation of end user materials
Assists with training and transition of processes and tools/templates to appropriate process owners
Collaborates in the design, implementation and management of core business/group processes. Designs processes based on business requirements and best practices. Ensures the processes adhere to applicable risk, regulatory and compliance requirements
Streamlines, simplifies and continuously improves existing processes
Documents processes (including, but not limited to, process flows, playbooks, etc.) for vetting, communicating, and implementing processes with stakeholders
Ensures all processes meet established standards, effectively utilize templates and tools to track compliance and operational effectiveness standards
Looks for opportunities to eliminate, simplify and automate processes. Recommends approaches or changes to streamline and integrate processes to improve overall efficiency
Maintains current process documentation to ensure available for stakeholders as required
Supports management of processes using established methodologies and tools/system/technology
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting
Participates in the integration of Core Process transformation across business/groups to deliver process improvements for productivity savings and enhanced customer/employee experience
Develops an understanding of organizational interactions and complexity to engage with the appropriate stakeholders
Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning
Resolves issues regarding processes that are raised from all sources/stakeholders
Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus
Exercises judgment to identify, diagnose, and solve problems within given rules
Works independently on a range of complex tasks, which may include unique situations
Broader work or accountabilities may be assigned as needed
Qualification
Required
2-4 years of previous process experience
Knowledge of business analysis, project delivery practices, and standards across the project lifecycle
Knowledge of business/group processes, procedures, and controls
Understanding of risk, regulatory and compliance requirements
Possesses an understanding of and problem-solving ability for issues within the business/group
Technical proficiency gained through education and/or business experience
Verbal & written communication skills - In-depth
Collaboration & team skills - In-depth
Analytical and problem solving skills - In-depth
Influence skills - In-depth
Data driven decision making - In-depth
Preferred
Project coordinator experience
Front-line sales or front-line servicing experience
Company
SPECTRAFORCE
Welcome to SPECTRAFORCE, your gateway to NEWJOBPHORIA™! Established in 2004, SPECTRAFORCE is now one of the largest and fastest growing U.S.
1001-5000 employees
H1B Sponsorship
SPECTRAFORCE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (6)
2023 (1)
2022 (6)
2021 (8)
2020 (7)
Funding
Current Stage
Late StageCompany data provided by crunchbase