Synechron · 23 hours ago
Agentic AI Engineer
Charlotte, NC
Full-time
Hybrid
Mid Level
$95K/yr - $105K/yr
4+ years expSynechron is a global consulting firm that focuses on delivering innovative digital solutions to transform businesses. The Agentic AI Engineer will design, build, and operate LLM-powered agents to enhance customer service in commercial banking, collaborating with cross-functional teams to deliver production-ready capabilities.
Cloud ComputingConsultingSoftwareIT Management
Hiring Manager
Amit Verma
Responsibilities
Agentic Al Solution Development
Build and enhance LLM/agent orchestration (Planner/supervisor patterns, tool-using agents, routing, guardrails)
Implement intent classification information extraction validation and decision logic for servicing workflows
Developed tool calling integrations to downstream systems (CRM, workflow engine, core banking services, case management)
Implement human-in-the-loop workflows (review, approval, escalation, override) based on confidence/risk thresholds
Knowledge and grounding (RAG)
Design and implement retrieval-augmented generation (RAG) for policy procedure grounding and resolution guidance
Build knowledge ingestion pipelines with refresh/versioning
Improve answer quality via chunking strategies, embeddings re ranking and context management
Quality, Safety and Evaluation
Define and run evaluation frameworks: golden datasets, scenario tests, regression tests, and automated scoring
Reduce hallucinations and risk by implementing prompt policies, constraints, structured outputs, and verification steps
Partner with risk slash compliance to ensure traceability, audit logs, explain ability requirements are met
Production Readiness and Operations
Implement observability for agents (latency, cost, tool failures, drift, quality signals, escalation rates)
Support CI/CD for agent prompts and configurations (versioning, approvals, rollback)
Collaborate with platform and security teams on secrets management, access controls, PIl protections, and safe deployments
Qualification
Required
4+ years of software engineering experience or equivalent with strong CS fundamentals
Hands-on experience building with LLMs and modern Al app stack (agents, RAG, tool/function calling)
Strong proficiency in Python and building back-end services/APIs
Experience with at least one: LangChain/ LangGraph, Llamalndex, Semantic Kernel or equivalent frameworks
Experience with vector databases and search (e.g., Pinecone, Weaviate, Milvus, OpenSearch/Elastic)
Experience deploying services in cloud environments (AWS/Azure/GCP) with basic DevOps practices
Strong understanding of security and privacy principles (PII handling, least privilege, audit logging)
Preferred
Experience in financial services or other regulated domains (risk controls, compliance audit readiness)
Experience integrating with enterprise workflows (e.g., ServiceNow, Custom workflow engines, BPM/RPA)
Familiarity with model evaluation approaches (LLM-as-judge, rubric scoring, retrieval evals, offline/online testing)
Experience with messaging/eventing (Kafka/SQS), email ingestion pipelines, and document processing
Exposure to MRM concerns and governance (model cards, risk assessments, validation processes)
Benefits
10 days of paid annual leave (plus sick leave and national holidays)
Maternity & paternity leave plans
A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region)
Retirement savings plans
A higher education certification policy
Commuter benefits (varies by region)
Extensive training opportunities, focused on skills, substantive knowledge, and personal development
On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses
Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups
Company
Synechron
Synechron is a technology consulting and outsourcing company that helps clients in capital markets, insurance, and banking industries.
10001+ employees
H1B Sponsorship
Synechron has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
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Trends of Total Sponsorships
2025 (543)
2024 (628)
2023 (665)
2022 (722)
2021 (720)
2020 (1404)
Funding
Current Stage
Late StageLeadership Team
Yogesh Joshee
Director - Sales
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