abra · 20 hours ago
Technical Support Specialist
Center District, Center, IL
Full-time
Onsite
New Grad, Entry Levelabra professional services is seeking a Technical Support Specialist! The role involves providing technical support to internal users, resolving complex issues, and leading users on system operations.
SoftwareInformation TechnologyProduct Design
Responsibilities
Provide phone-based technical support to thousands of internal users
Resolve complex issues involving internal software systems, hardware, and peripheral equipment
Utilize remote control tools to diagnose and fix technical problems
Lead and instruct users on system operations and best practices
Qualification
Required
Proven experience in a Technical Support Center (Help Desk) OR completion of a professional IT/Computing course
Exceptional customer service skills and a patient, positive attitude
A 'Can-do' attitude with a high level of responsibility
Ability to quickly master new technologies and internal systems independently
Strong collaborative skills with the ability to work effectively both in a team and remotely
Preferred
Experience with Priority ERP systems
Proficiency with Microsoft Office applications and Windows operating systems
Company
abra
Devalore (now abra R&D Solutions) is an Israeli based boutique software development company, that is driven by quality and efficiency.
Founded in 2010
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase