TEKsystems · 19 hours ago
IT Documentation Specialist (Network, Cloud, Service Desk) *Remote EST*
United States
Contract
Remote
Senior Level
$43/hr - $45/hr
5+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Senior Technical Documentation Specialist. This role is responsible for producing, revising, and managing comprehensive documentation across IT infrastructure domains, ensuring compliance and clarity in technical content.
Information Technology
Responsibilities
Develop and continuously update documentation covering IT infrastructure areas such as cloud environments, network operations, data center systems, and administrative procedures
Produce technical assets including user manuals, SOPs, runbooks, troubleshooting guides, and related support documents
Build FAQs, training modules, and knowledge-base entries for internal IT teams and end-users
Design diagrams and visual aids with tools like Visio, Lucidchart, or draw.io to clearly represent infrastructure and architectural concepts
Document system configurations, architecture designs, and recommended best practices for technical teams
Collaborate with subject matter experts (SMEs) to convert advanced technical information into straightforward, understandable documentation
Ensure compliance with internal governance, security frameworks, regulatory obligations, and brand standards
Oversee version control and maintain documentation repositories such as ServiceNow, Confluence, and SharePoint
Work proactively with DevOps, cloud engineering, networking, and cybersecurity teams to maintain up-to-date documentation as systems evolve. Review usage metrics and feedback from knowledge-base articles to determine revision needs
Edit, proofread, and conduct peer reviews to guarantee consistency and clarity across all technical content
Integrate RAG/AI-aligned documentation practices to improve searchability and discoverability for users
Apply documentation lifecycle management principles to all published knowledge assets
Monitor industry trends and emerging practices in technical writing, IT governance, and documentation standards
Ensure all materials comply with healthcare-related regulations, including HIPAA, HITECH, and HITRUST
Support the development and maintenance of disaster recovery (DR) and business continuity (BCP) documentation
Qualification
Required
Strong technical writing skills with the ability to translate complex IT topics into concise and easy-to-understand content
Solid understanding of cloud technologies (AWS, Azure, GCP), networking concepts, and system administration
Proficiency with documentation and collaboration platforms such as Confluence, Teams, SharePoint, Slack, Microsoft Office, Adobe Illustrator, Paint Shop Pro, and Atlassian Jira
Familiarity with Git and other version-control and collaboration tools
Experience gathering information from engineers and SMEs to validate and refine documentation
Knowledge of ITIL, DevOps methodologies, and cybersecurity best practices
Bachelor's degree in English, Technical Writing, Computer Science, or a related field
Minimum of 5 years' experience in technical writing or technical communications, including exposure to process management and documentation strategy
Exceptional attention to detail with the ability to manage multiple tasks in a dynamic environment
Ability to work independently with minimal oversight while also collaborating effectively as part of a team
Experience with version control processes, including developing and implementing new documentation workflows
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
Morningstar.com
2026-02-03
2025-11-19
2025-10-29
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