Tata Consultancy Services · 1 day ago
Desktop Engineer
Miramar, FL
Full-time
Onsite
Mid Level
$55K/yr - $65K/yrTata Consultancy Services is seeking a Desktop Engineer to maintain, repair, and troubleshoot desktop hardware and software packages. The role involves providing customer service, end-user training, and resolving technical problems of moderate complexity, while also documenting and tracking issues using applicable systems and tools.
Enterprise SoftwareCloud ComputingConsultingInformation TechnologyBusiness Information SystemsIT Management
Responsibilities
The Desktop Support Technician maintains, repairs, and troubleshoots desktop hardware and software packages. Also responsible for customer service and end-user training
The Desktop Support performs advanced administrative/operational/customer support duties that require independent initiative and judgment
The Desktop Support researches and resolves technical problems of moderate complexity, typically escalated from first line support teams
Responds to escalated telephone, email, and online requests for technical support
Documents, tracks, and monitors the problem using applicable systems and tools
Decisions are typically focus on methods, tactics, and processes for completing administrative tasks/projects
Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes, and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge
End-user devices (e.g., desktops/laptop/notebook/tablets)
System software associated to End-User and Distributed Computing Services
Deskside support to End-Users as necessitated by the circumstances of the requester (e.g., Incidents, Service Requests, request of information) and Service Levels
Dispatch and monitor break/fix repairs, including Services performed by other 3rd party vendors
Work is managed and often guided by precedent and/or documented procedures/regulations/professional IMAC Services for hardware and software
Tracking of the inventory of in-scope software and hardware as required by Humana following asset management process
Qualification
Required
Exp in Desktop support /End user support Engg
Comprehensive knowledge of Microsoft Office applications, including Word, OneNote, Excel, and Visio
Experience In Analytical Skills And Process Documentation
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Experienced documenting, tracking, and monitoring problems using applicable systems and tools
Experienced in researching and resolving technical problems of moderate complexity, typically escalated from first line support teams
BACHELOR OF COMPUTER SCIENCE
Benefits
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
Founded in 1968
10001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7880)
2024 (9690)
2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
Recent News
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