AMEX Healthcare · 2 hours ago
Director - US Targeting Operations
New York, NY
Full-time
Hybrid
Director/Executive
$123K/yr - $215K/yr
10+ years expAmerican Express is a global organization known for its commitment to innovation and customer service. The Director of US Targeting Operations will lead segmentation, targeting, and campaign development for US Customer Marketing campaigns, ensuring marketing excellence and collaboration with various stakeholders.
Freight ServiceMedicalPharmaceuticalProcurement
No H1B
Responsibilities
Partnering with US Consulting and lead teams within ECMX and key marketing teams to ensure strategic consultation and flawless execution of customer targeting & eligibility in support of US customer marketing
Partnering with ECMX teams and key marketing partners to ensure compliance of marketing processes, prior to launch
Evolving the team as strong campaign consultants in key functions including customer targeting & eligibility to help partners optimize their business outcomes, with data based strategic advisory
Conceptualizing and leading continuous process improvement roadmap to optimize speed, efficiency and cost related to marketing execution processes, as a transformation consultant
Developing a deep understanding of the technology platforms the team uses and partnering with tech product teams to inform continuous enhancements. Liaise closely with Product and technology to enable requirement translation and product definitions. Assess capability fitment
Provide comprehensive people leadership support for US based team, working closely with cross geographic teams
Work prioritization and decisions are critical to the overall success of all aspects and phases of the organization. Work involves a broad latitude for decision-making and review of actions through goal attainment
Qualification
Required
Excellence in stakeholder management skills to build strong partnerships with a wide range of stakeholders
People leadership experience with demonstrated ability to lead and motivate a highly engaged team with diverse and advanced skill sets. Must have a positive, collaborative leadership style with colleague and customer first approach
Ability to reconcile competing needs across customers, stakeholders, and partners; gather the information, assess tradeoffs and risks, gain buy-in, make an informed decision, and support that decision with compelling evidence
Deeper understanding of product development lifecycle. Strong understanding of data structures, system workflows and marketing platforms, eg: CDP
Strong Program Management, analytical & problem-solving skills
Bachelor's or master's degree in Information Technology, Computer Science, Information Security, or any other relevant qualification
10 to 12 years of relevant work experience
Preferred
Prior Marketing Technology/Operations experience on Adobe, is preferred
Good understanding of Big Data Technologies (Python/PySpark, Hive, SQL etc.,) is preferred
Understanding of application architecture and technology infrastructure preferred
Self-starter and ability to generate new ideas in an ambiguous environment
Understand complex business problems with ease and solve complex problems with a highly analytical approach
Consistent record of driving results in a fast-paced environment with a customer-first mindset
Ability to recognize issues quickly and determine how to get a resolution through creative and efficient problem solving
Ability to put enterprise thinking first, connect the role's agenda to company priorities and balance the needs of customers, partners, colleagues & shareholders
Ability to multitask – maintains focus despite interruptions. Quickly re-evaluates priorities based on new information; quickly shifts attention between tasks/projects
Ability to tailor communications so that they are appealing and understandable. Ability to convey technical and business information clearly and concisely to groups or individuals either verbally or in writing
Comfortable with emerging technologies/trends
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
AMEX Healthcare
We provide healthcare solutions.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase