Tata Consultancy Services · 2 days ago
Business Systems Analyst (BSA)
San Francisco, CA
Full-time
Onsite
Senior Level
$150K/yr - $170K/yr
7+ years expTata Consultancy Services is seeking a Business Systems Analyst (BSA) with extensive experience in pharma commercial or patient services. The role involves gathering, analyzing, and documenting business and system requirements for Patient Services programs, while ensuring compliance and supporting Agile delivery.
Enterprise SoftwareCloud ComputingConsultingInformation TechnologyBusiness Information SystemsIT Management
Responsibilities
Gather, analyze, and document business and system requirements for Patient Services programs, including:
Patient onboarding and enrollment workflows
Benefits investigation and prior authorization processes
Copay and affordability programs
Patient adherence and persistence initiatives
Ongoing patient support services
Translate patient strategy into detailed user stories, functional specifications, and acceptance criteria
Map end-to-end patient journeys across HCP, patient, HUB, and internal teams
Work closely with Scrum Master and Technical Lead to support Agile delivery
Collaborate with Medical, Legal, Regulatory, and Privacy teams to ensure compliance (GDPR/HIPAA, consent, AE reporting)
Support UAT planning, execution, and defect triage for patient services solutions
Assist in defining KPIs and success metrics (enrollment conversion, adherence, time-to-therapy)
Qualification
Required
7+ years of experience as a BSA / Business Analyst in pharma commercial or patient services
Strong hands-on experience in Patient Services, including: Patient onboarding, Benefits investigation, Patient adherence programs, Patient support services / HUB models
Experience writing detailed functional requirements and Agile user stories
Strong stakeholder engagement skills with business, IT, and vendors
Gather, analyze, and document business and system requirements for Patient Services programs
Translate patient strategy into detailed user stories, functional specifications, and acceptance criteria
Map end-to-end patient journeys across HCP, patient, HUB, and internal teams
Work closely with Scrum Master and Technical Lead to support Agile delivery
Collaborate with Medical, Legal, Regulatory, and Privacy teams to ensure compliance (GDPR/HIPAA, consent, AE reporting)
Support UAT planning, execution, and defect triage for patient services solutions
Assist in defining KPIs and success metrics (enrollment conversion, adherence, time-to-therapy)
BACHELOR OF SCIENCE (B.Sc)
Benefits
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
10001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7880)
2024 (9690)
2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
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