Canon EMEA · 5 hours ago
Technical Operations Senior Specialist
New York, NY
Full-time
Hybrid
Senior Level
$76K/yr - $105K/yr
5+ years expCanon U.S.A., Inc. is a leading provider of digital imaging solutions. The Technical Operations Senior Specialist is responsible for medium to complex application administration for fleet management and scanning software solutions, managing client relationships and technical support activities.
Cloud ManagementHardwarePrinting
No H1B
U.S. Citizen Only
Responsibilities
Establishes and manages relationships with all appropriate client IT administrators and personnel
Establishes and maintains a thorough knowledge of the client's networking environment
Maintains up-to-date knowledge of all solutions deployed within the client's environment
Responsible for regular application administration for fleet management, output management and scanning software solutions
Assists the client and Canon's Account Team to test and implement hardware/software solutions in client network environment
Alerts Canon team of potential impact to timeline immediately
Performs all technical support and issue resolution activities
Communicates chronic technology issues with Client, Canon Account Team
Trains Canon site-personnel on pre-defined trouble-shooting and remediation strategies
Ensures technical deadlines are met, works with project team to manage customer expectations
Leads technical projects, chairs technical meetings, and ensures project success through project management
Coordinates kick-off meetings
Establishes and maintains relationship with customer's IT management team
Develops and delivers technical classes for on-site personnel, ex. school of technology (SOT), TNTAP
Consistently applies core customer service excellence approaches
Provides unexpected service/value to customers whenever possible (looks for opportunities)
Consistently generates healthy customer service relationships representing Canon
Systematically shares customer feedback with team to broaden team knowledge of issues, capabilities, customer-specific needs and requirements
Contributes regularly to customer information database including issue resolution
Qualification
Required
Bachelor's degree in a relevant field or equivalent experience required, plus 5 years of related experience
CompTIA A+, CompTIA Network+, CompTIA Security+, CompTIA Cloud+, CompTIA Server+, or equivalent
In-depth knowledge of Canon vendor systems such as Pharos, UniFlow, etc
Consistently strong customer service interactions from relationship building to issue management and follow-through
Continuous contribution of customer data to customer service database to improve service delivery
Recommends changes to work systems or approaches to improve customer experience
Works across departments with Canon team members to share customer feedback as appropriate
May require up to 30% travel to client sites, including overnights (valid driver's license and acceptable driving record necessary)
Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises
Benefits
Employee referral bonus
Employee discounts
“Dress for Your Day” attire program (casual is welcome, based on your job function)
Volunteer opportunities to give back to our local community
Swag! A Canon welcome kit and official merch you can’t get anywhere else
Medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more
Company
Canon EMEA
Canon EMEA offers printing services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Shinichi Yoshida
President & CEO
Peter Saak
Chief, Integrated Printing & Services Group
Recent News
2026-01-16
Business Ghana
2025-10-09
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