Orange Business · 9 hours ago
Technical Solutions Expert -Sr
Elkhart County, IN
Full-time
Hybrid
Senior Level
7+ years expOrange Business is a network and digital integrator that provides global solutions to its customers. The Technical Solutions Expert will lead fault management, coordinate with engineering departments, and manage vendor activities while ensuring high-level technical support for backbone network issues.
Information Technology & Services
Responsibilities
Lead the Fault management of highly critical and complex problems as a member of the highest level expert support team
Propose and execute continuous improvement plans for resolving recurrent backbone network issues and improvement of Orange International backbone network infrasrtucture in a proactive manner
Coordinate with OBS Engineering/Planning Departments to resolve capacity, design and other complex issues within the Network by planning,participating and executing new projects successfully
Lead the vendor management activities as network operation entity by working closely with Engineering for platform specific problems and resolving Software bugs associated with Vendor platforms
Create and communicate effectively Technical Advisories on vendor bugs and workarounds to all provisioning and customer facing support entities to sync up with their process and maintain transparent flow of information
Support the “Head of Network Services Experts “to implement new and follow existing operational procedures to ensure network efficiency and availability
Dual validate and support High impact ,major and complex changes to the Network infrastructure as a part of Network Change Management Process and drive change management quality audit initiative
Provide network operations feedback to the management as well as active participation in Network related projects
Ensure on-the-job training for all products and services required for daily operations by creating related documents, presentations etc for knowledge management within Voice operation including level1 and level2 teams
Knowledge sharing within OBS by using the official data repositories assigned such as Sharepoint, OneNote Intranet Web sites, Fault and Change Management tools
Maintain a thorough understanding of the tools, systems, and processes required to provide top notch technical support and a swift problem resolution
Manage projects related to new software, hardware or services release in the production network (voice and IP)
Provide highest level technical support to resolve all Backbone Network/customer events/issues/cases referred to the group by level 2 operational support team and also by network operation center to accomplish outstanding Customer experience and to meet organization specified objectives
Proactive initiatives to alleviate potential risk in the operational network
Problem management to reduce the number of repeated incidents in the network
Managing the suppliers by technically challenging them to ensure best support for the organization
Release updated technical advisories to proactively alert all internal stakeholders about identified bug or problems
Risk mitigation due to disruptive network changes and ensure continual improvement of Change management activation process
Effective knowledge management of the operational team to ensure availability of backbone support for the services offered to OBS customers
End to end knowledge sharing for whole Voice operation teams
More effective backbone support for complex problems
Effective release management with zero impact to operational network
Improved network availability
Improved Change management success rate
Improved CSAT
Qualification
Required
Excellent knowledge of Carrier Class Network VoIP & Virtualization networks - VoIP, SIP, VMware, Kubernets/Dockers, Open Stack/OpenShift, Ansible, Phython, IMS/IMS Core/Mobile Core etc
Expert level of knowledge and hands on troubleshooting experience on one or more than one of the following Voice & IMS Infrastructure equipment's & technologies: Voice NGN, VoLTE, IMSaaS, Class 4 & 5 Network, Oracle (Acme SBC & Session Router), Ribbon (vSBC/SBC, vPSX & vEMS), ATOS/Eviden Gatekeeper Platform, Telco Bridge & NG-Voice
Strong knowledge on Virtualization, Systems, Scripting & IoT – Rancher, Kunbernets, OpenStack, OpenShift, VMWare, Red-Hat Linux, Anisible, Phython & IMS/IMS Core/Mobile Core
Excellent Analytical and troubleshooting skills on above technologies and infrastructure is must. Good understanding of Carrier Class Service Provider Voice Backbone Infrastructure
Experience in vendor management role as a member of highest technical support team
University degree or equivalent experience (Computer or Electronics or Telecommunications or Networking)
Minimum of 7 - 9 years technical support experience in any telecom platform / environment within the telecom or IT industry preferably in telecom service provider backbone network
Project management experience
In depth hands on technical knowledge and exposure to high end core network elements
Preferred
PMP certification will be an added advantage
Experience of working in TAC support /L3 support teams preferred
Benefits
Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
Professional Development: training programs and upskilling/re-skilling opportunities.
Career Growth: Internal growth and mobility opportunities within Orange.
Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
Reward Programs: Employee Referral Program, Change Maker Awards.
Company
Orange Business
At Orange Business, our ambition is to become the leading european Network and Digital Integrator by leveraging our proven expertise in next-generation connectivity solutions, the cloud and cybersecurity.
10001+ employees
H1B Sponsorship
Orange Business has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2021 (5)
2020 (8)
Funding
Current Stage
Late StageLeadership Team
Ahmed Shalaby
LAN - Change Implementation Owner - CIO
Ayman Raafat
PreSales Solution Partner
Recent News
Help Net Security
2022-10-10
2022-09-29
RCR Wireless News
2022-06-02
Company data provided by crunchbase