CCS · 18 hours ago
Manager, Ops
USA
Full-time
Hybrid
Mid, Senior Level
3+ years expCCS is a strategic partner addressing America's pressing healthcare challenges through intelligent chronic care management. As an Operations Manager, you will oversee customer service operations in the call center, ensuring high proficiency in departmental processes and managing daily team operations.
InternetRetailSports
Responsibilities
Leads, plans, coordinates, and implements all aspects of daily departmental operations while consistently achieving performance plans and revenue goals in a customer-focused manner
Manages and prioritizes daily workflow and team oversight, including staffing, scheduling, time management, performance monitoring, and team motivation and direction
Participates in identifying, developing and implementing new systems or processes to improve operational efficiencies
Facilitates and supports new and improved programs for acquiring and retaining patients
Monitors, analyzes, and reports on department performance, recommending action plans to impact ongoing improvement
Assists in establishing, maintaining, and monitoring systems for measuring team performance
Ensures for proper training, guidance, coaching, and development of team
Communicates and implements company work rules, performance standards, and departmental operating policies and procedures
Creates, implements and measures the success of organizational business plans
Always maintains a high degree of confidentiality due to access to sensitive information
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements
Abides by all regulations, policies, procedures and standards
Qualification
Required
Bachelor's Degree (BA/BS) from a four-year college or university and 3 to 5 years of related experience or equivalent combination of education and experience
Minimum of two years supervisory and/or management experience
Proficient with various Microsoft Office software such as Word, Excel and PowerPoint
Uses appropriate methods and a flexible interpersonal style to help build a cohesive team
Keeps the organization's vision and values at the forefront of employee decision making and actions
Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions
Maintains effectiveness when experiencing major changes in work responsibilities or environment
Encourages others to seek opportunities for different and innovative approaches to addressing problems and opportunities
Effectively meets and exceeds customer needs, builds productive customer relationships, and takes responsibility for customer satisfaction and loyalty
Treats others with respect and fairness
Independently initiates prompt action in identifying and responding to problems and accomplishing objectives
Demonstrates organizational values through job performance, work attitude, and behaviors
Benefits
Medical, dental, and vision insurance
401(k) with company match
Paid time off (vacation and holidays)
Ongoing training and professional development
Remote or hybrid work options
Wellness programs and mental health support
Company
CCS
CCS is the original online skate shop. Home of the iconic catalog that brings you all the best products straight to your door
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Cohere Capital
2021-01-20Private Equity
Leadership Team
Daron Horwitz
Chief Executive Officer
Patrick Novak
Chief Operating Officer
Recent News
Company data provided by crunchbase