Thermo Fisher Scientific · 12 hours ago
Customer Service Representative - Filtration and Separation Division
Minnesota, United States
Full-time
Onsite
Entry Level
$41K/yr - $62K/yr
2+ years expThermo Fisher Scientific is a leader in scientific services, and they are seeking a Customer Experience Specialist I to deliver exceptional customer service. The role involves managing the order fulfillment process, serving as a liaison between customers and sales teams, and participating in continuous improvement initiatives.
BioinformaticsBiotechnologyCloud Data ServicesConsultingHealth CareLife ScienceManagement Information SystemsOffice SuppliesPrecision Medicine
Responsibilities
Process and monitor orders
Troubleshoot issues
Coordinate with cross-functional teams to deliver solutions
Analyze data
Create reports
Participate in continuous improvement initiatives
Maintain high standards of accuracy and service quality
Qualification
Required
Bachelor's Degree required
2 years prior customer service experience
Proficiency in enterprise systems including SAP, Oracle, Salesforce, and Microsoft Office Suite
Strong analytical and problem-solving skills with attention to detail
Excellent written and verbal communication abilities
Experience in order processing and customer service operations
Ability to work independently and collaborate effectively in a team environment
Strong organizational and time management skills
Ability to manage multiple priorities
Demonstrated success in meeting service level agreements and performance metrics
Experience with data analysis and reporting
Excellent interpersonal skills and professional demeanor
Ability to work with minimal supervision while maintaining accuracy
Basic understanding of supply chain and order fulfillment processes
Preferred
Preferred Fields of Study: Business, Life Sciences, Chemistry, or related field
Additional certifications in customer service or project management are beneficial
Knowledge of cGMP and quality system standards preferred
Benefits
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Company
Thermo Fisher Scientific
Thermo Fisher Scientific is a biotechnology and laboratory equipment company that provides a wide range of scientific products and services.
10001+ employees
H1B Sponsorship
Thermo Fisher Scientific has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (272)
2024 (224)
2023 (233)
2022 (342)
2021 (315)
2020 (227)
Funding
Current Stage
Public CompanyTotal Funding
$15.97BKey Investors
National Grid
2025-11-24Post Ipo Debt· $2.42B
2025-09-30Post Ipo Debt· $2.5B
2023-08-07Post Ipo Debt· $2.95B
Leadership Team
Stephen Williamson
Senior Vice President and Chief Financial Officer
Michel Lagarde
Chief Operating Officer
Recent News
Boston Herald
2026-02-07
Company data provided by crunchbase