Seneca Resources Company, LLC · 5 days ago
Systems Support Analyst
Birmingham, AL
Contract
Hybrid
Mid Level
$20/hr - $22/hr
3+ years expSeneca Resources Company, LLC is a staffing and consulting firm that provides opportunities for professionals to grow their careers. They are seeking a highly motivated Systems Support Analyst to deliver enterprise-level IT support, ensuring operational continuity by providing responsive technical support for a variety of technical issues across hardware, software, and networks.
Oil & Energy
Responsibilities
Serve as a primary IT support contact for enterprise users via ticketing systems and direct support channels
Diagnose, troubleshoot, and resolve issues across Windows environments, O365, cloud platforms, and enterprise applications
Provide on-site IT support including onboarding, hardware deployment, AV setup, and workstation configuration
Support Active Directory, identity access management, security controls, and user provisioning
Perform advanced troubleshooting across networks, servers, connectivity, and enterprise infrastructure
Document incidents, solutions, and technical procedures for knowledge base development
Collaborate with internal IT teams for escalations, root cause analysis, and system improvements
Support IT asset management, device lifecycle processes, and system integrations
Maintain high standards for security, compliance, and data integrity
Qualification
Required
Associate's degree in Information Technology or equivalent professional experience
3+ years of hands-on IT support experience across multiple technical disciplines
Experience supporting Windows environments and Microsoft 365 (O365) platforms
Strong understanding of network architecture, security fundamentals, and enterprise IT operations
Experience with remote troubleshooting and enterprise-scale support environments
Ability to perform on-site technical work including lifting equipment, installing hardware, troubleshooting peripherals, and supporting AV systems
Preferred
Active Directory, SCCM, PowerShell, RDP, PsExec
Cisco and Fortinet networking technologies
ServiceNow or enterprise ticketing systems
VOIP, VPN, AnyConnect, MDM, iOS/Android support
Asset management platforms and ITSM tools
SharePoint, Excel, Access, Printer Administration
Monitoring and infrastructure tools (PRTG, NetBox, Putty)
CompTIA A+, Network+, Security+
Microsoft MS900 or equivalent
Other relevant IT or cloud certifications
Benefits
Comprehensive health, dental, and vision coverage
401(k) retirement plans
Company
Seneca Resources Company, LLC
Seneca Resources Company, LLC, the exploration and production segment of National Fuel Gas Company, headquartered in Houston, Texas, explores for, develops, and produces natural gas in the Appalachian Region including the Marcellus and Utica Shales.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John McGinnis
Chief Operating Officer
Todd Abbott
Chief Operating Officer
Company data provided by crunchbase