YMCA of the USA · 7 hours ago
Director of Operations - Programs
High Point, NC
Full-time
Onsite
Lead/Staff, Director/Executive
$55K/yr - $60K/yr
4+ years expYMCA is a nonprofit organization dedicated to youth development and community service. The Director of Operations - Programs oversees multiple program areas aimed at serving youth, families, and the community, ensuring high-quality operations and exceptional customer service while managing staff and budgets.
Career PlanningCommunities
Responsibilities
Adheres and complies with the YMCA of High Point Employee Manual, Policy & Procedures Manual, and Code of Conduct
Recruits, hires, trains, retains, develops, schedules, and directs full time and part time personnel and volunteers. Reviews, evaluates, and coaches staff performance. Develops, implements, evaluates strategies, communicates, models’ expectations to motivate staff and achieve best in class goals
Develops and implements program strategies that support recruitment of new program participants/members and retention of existing program participants/members. Creates and promotes a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure program participant/member satisfaction
Creates and ensures all current program strategies and associated goals specifically related programs and services, including but not limited to youth, camp, after school, child watch, teen, family, adult, sports and special events
Directly recruits, hires, trains, retains, develops, schedules, and leads Association Sports Director and Sports Directors. Indirectly leads after school, summer day camp, building duty, sports, child watch, teen, family, special events, and volunteers. Reviews and evaluates staff performance. Develops strategies to motivate, recognize and grow staff to achieve goals
Engages all staff soliciting feedback, responding to feedback, and communicating actions taken
Develops, implements, and provides leadership to the Youth and Teen, Sports, Child Watch and building supervisor budgets making appropriate adjustments to meet and exceed financial goals
Forms and implements strategies to increase connectivity and retention through communication efforts to all new program participants and new members who join
Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registrations. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to directors
Ensures appropriate systems and measurements are in place and implemented for the sale process, in line with best practices, strategies and initiatives
Explores, coordinates and administers new programs
Monitors, develops and administers third party contracts
Actively engages in Annual Friends of the Y Campaign through soliciting funds, recruiting volunteers, securing stories of impact and being part of presentations
Provides support and leadership with annual United Way reports and staff campaign
In conjunction with the Senior VP – Operations and Association Marketing Director, develops quality hard copy, electronic, and social media promotional materials for membership and assigned programs
Surveys program participants to collect and evaluate data and makes recommendations based on results
Assists with the logistics of branch board meetings and attends meetings
Ensures all program related staff certifications are current
Ensures the program areas inside and outside of the building are clean and equipment is in proper working order
Develops, leads and ensures all risk management policies and procedures are followed
Works collaboratively both internally and externally to be recognized for program innovation in our service area
Represents the YMCA with key community organizations and events as required
Models’ relationship-building skills in all interactions
Attends all staff meetings, in-service trainings, and other meetings as required by supervisors
Always conducts behavior in a professional manner to reflect positively on the YMCA
Performs other duties and tasks as requested by immediate supervisor to facilitate efficient and effective operation of the YMCA
Qualification
Required
Bachelor's degree in related field or equivalent preferred
Four or more years of program management and supervisory experience with an emphasis in the youth development industry
Demonstrated success in recruiting, hiring, training, supervision, teamwork, development and implementation of innovative concepts and collaborations
Capable in building community relations and partnerships
Able to make administrative and procedural decisions and judgments on sensitive, confidential issues
Demonstrated ability to have difficult conversations with staff, members, and volunteers regarding performance and behavior
Detailed oriented with good organizational skills and multi-task proficiency
Strong computer skills with the ability to adapt to new software
Minimum age of 21
Requirements within 30 days of hire include: completion of: CPR, First Aid, AED, Bloodborne Pathogens, Oxygen, Child Abuse Prevention, Inappropriate Touch, and any trainings/certifications required by YMCA insurance provider
Valid NC driver's license
Completion of YMCA program-specific certifications
Ability to work and relate effectively to diverse groups of people from all social and economic segments of the community
Scheduling flexibility based on meeting demands of job roles: early morning, late nights and weekend work possible
Ability to initiate activities, participate in programming and interact with children of all ages
High ethical standards and possess strong personal and professional integrity
Strong desire to provide servant leadership
Company
YMCA of the USA
For 175 years, the Y has been a place where meaningful connections help build stronger communities.
51-200 employees
H1B Sponsorship
YMCA of the USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
Funding
Current Stage
Growth StageLeadership Team
Suzanne McCormick
President & CEO
Recent News
First Five Years Fund
2025-09-19
2025-03-30
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