UCLA Health · 13 hours ago
Endpoint Operations Support Analyst
Santa Monica, CA
Full-time
Onsite
New Grad, Entry Level
$29.03/hr - $46.71/hrUCLA Health is seeking an Endpoint Operations Support Analyst to provide Tier II support for IT services across various locations. This role involves enforcing standard procedures, ensuring endpoint security, and effective communication with clients and peers while adhering to service level agreements.
Hospital & Health Care
Responsibilities
Enforce and maintain standard software, hardware, images, and deployment process including post configurations, and asset management for UCLA Health IT managed departments
Ensuring that policies, standards, standard operating procedures, and how-to documents are followed and utilized
Ensure endpoints follow standard security guidelines and safeguards
Communicate effectively, both verbally and written to clients and peers
Effectively apply escalation process within the guidelines of the TSD SLA
May be required to participate in the weekly rotational after-hours on-call support
Qualification
Required
Understanding of clinical and business applications such as, but not limited to (PACS, Syngo, Medicalis, Welch Allyn, OBIX, Capsule, Cerner, Epic, EMR, Nursecall, SPOK, IP Communicator, Call manager)
Understanding of Microsoft Networking and Active Directory
Knowledge of Microsoft Windows operating systems, such as but not limited to (Windows 7, Windows 10, and above)
Knowledge of UCLA Health IT Microsoft Office products such has but not limited to (O365, Office 2016, Office 2019, Outlook, Exchange, and OWA)
Understanding of project plans, presentations, procedures, diagrams, and other technical documentation
Understanding of HTTP, HTTPS, IPV4, POE, DNS, DHCP, WINS, and TCP/IP
Ability to work independently with minimal supervision as well as in a team environment
Ability to follow escalation procedure within IT Operations
Establish standards and procedures for best practices, enabling commitments to established SLA's
Ability to research and test new technologies and processes
Demonstrate ability to develop creative solutions to complex problems
Understanding of various Desktop Management Systems such as but not limited to anti-virus software, patch management, and software delivery
Ability to prioritize, organize, and execute work assignments
Ability to communicate the status of various systems to management and support personnel
Ability to skillfully react to a fluid and constantly changing work environment
Ability to train, delegate and review the work of staff members
Knowledge of desktop ticketing system (ServiceNow)
Strong technical abilities with excellent communication and interpersonal skills
Knowledge of cloud computing, such as but not limited to (Adobe, O365, Box, OneDrive)
Knowledge of standard desktop imaging such as but not limited to(MDT, ISO's, Intune, and SCCM)
Knowledge of VPN remote software and RDP configuration
Knowledge of printing such as but not limited to Windows and Citrix based printing
Understand ITIL overview and tier structure support using a ticket tracking system
Ability to image, label, and post configure devices
Knowledge of Apple operating systems such as but not limited to OSX and iOS operating systems and platforms
Knowledge of virtualization technologies such as but not limited to (Citrix XenApp, XenDesktop, VMWare, HP Device Manager)
Knowledge of IT Security applications such as but not limited to (Imprivata, Cisco AMP, FireEye, Aruba OnGuard, DUO, Bitlocker, Checkpoint Encryption, and USB Allowlisting)
Must have a valid drivers California license, have reliable transportation, and drive to UCLA sites as needed
Must be able to lift to 30lbs or more
Ability to walk comfortably for a minimum of three hours a day
Knowledge of telecom technology and basic troubleshooting with telecom endpoints
Knowledge of Knowledge-Centered Service principles and best practices
Company
UCLA Health
For more than half a century, UCLA Health has provided the best in healthcare and the latest in medical technology to the people of Los Angeles and throughout the world.
Founded in 1955
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Alexis Sexton
Chief Financial Officer, Semel Institute
Andrew Titus
Chief Financial Officer - Department of Family Medicine
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