VCA Animal Hospitals · 1 day ago
Client Service Supervisor
Tempe, AZ
Full-time
Onsite
Mid, Senior LevelVCA Animal Hospitals is seeking an experienced Client Service Professional to join their leadership team as a Client Service Supervisor. This role involves overseeing client service operations, managing staff, and ensuring high-quality customer service in a fast-paced veterinary environment.
Health CareHospitalMedicalPetVeterinary
Responsibilities
Responsible for the day-to-day client service areas of the front office and internally with departmental relations. This includes interviewing, training, coaching, developing, mentoring and disciplinary action as appropriate
Direct on-the-job training to develop employee skill sets, advise employees of performance requirements with the standards of client service for the organization
Resolve informal client complaints, maintain and report on these issues to the hospital manager
Responsible for the efficient day-to-day running of the front office to include enforcement of policies, procedures and protocols
Identify and provide recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the hospital manager
Coach employees and direct reports
Assist in the development and delivery of employee evaluations for the front desk with hospital manager
Act as a liaison between front office and other department supervisors
Create weekly schedules for all direct reports
Maintain direct reports’ timecards
Interview and onboard new hires
Be an active participant in all leadership activities, including department and hospital meetings
All CSR job requirements, including filling open shifts
& others that may not be specified
Qualification
Required
Previous veterinary experience required
Previous supervisory or management experience required
Excellent knowledge of client service and communication center operations
Strong organizational skills
Strong client relations and interpersonal skills
Intermediate to expert computer skills
Excellent oral and written communication skills
Strong supervisory skills
Self-starter and team player
Strong client service background
Ability to lift up to 40 pounds
Benefits
Medical
Dental
Vision
Paid vacation/sick days
401(k)
Generous employee pet discounts
More!
Company
VCA Animal Hospitals
A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine.
Founded in 1986
10001+ employees
H1B Sponsorship
VCA Animal Hospitals has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (17)
2023 (16)
2022 (14)
2021 (19)
2020 (17)
Funding
Current Stage
Late StageLeadership Team
Trevor Adams, CPA, CGMA
Chief Financial Officer
Amanda Gillespie
Senior Talent Acquisition Partner at VCA Animal Hospital
Recent News
Company data provided by crunchbase