Kubota Tractor Corporation · 7 hours ago
Service Systems Engineer
Grapevine, TX
Full-time
Onsite
Mid Level
3+ years expKubota Tractor Corporation is dedicated to improving product connectivity and customer satisfaction. The Service Systems Engineer will analyze and report on machine technology interfaces, provide technical guidance, and support key projects within the Kubota Machine Care Center.
Machinery
Responsibilities
Provide technical support to Kubota dealers and other Kubota departments and entities via phone, on-line systems and messages, and on-site visits. Attempt to resolve concerns during the first contact. Report on recommendations and actions
Provide technical and operational guidance to other members of the MCC
Independently and as a group contribute to key projects and/or key functions of the MCC, such as the Predictive Failure, Machine Health, Telematics Interfaces and AI based service agents
Work with machine CAN bus systems to aid in determining root cause analysis and failure prediction
Develop plans of action to resolve specific failure modes utilizing telemetry data
Inform dealer and company personnel about service concerns and/or solutions via Service Bulletins, Top Issues, telephone conversations, Call Records, and other forms of communication
Provide training to dealers, co-workers, and other company staff on products, Kubota systems, and servicing methods
Support Kubota’s Sales Organization at both internal and external Company events, addressing product complaints and field product questions
Through self-training, continually increase product knowledge using Technical Service Reports, Service/Sales Bulletins, Call Records, Engineering Releases, and other available resources. Actively participate in available technical training
Monitor and research product developments in the market and report as appropriate
Conduct other activities related to this position as assigned by management
Other duties as assigned by management
Qualification
Required
Bachelor's degree in Engineering or related field experience required
At least 3 years of providing technical support experience required
At least 3 years of experience within the areas of machine CAN bus networks and protocols (J1939, KWP2000, UDS, etc.)
Strong written communications skills to explain technical concepts, report on technical investigations
Company
Kubota Tractor Corporation
At Kubota Tractor Corporation, we engineer solutions that empower those who shape our world.
1001-5000 employees
H1B Sponsorship
Kubota Tractor Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (2)
Funding
Current Stage
Late StageRecent News
Equipment World
2023-11-09
farm-equipment.com
2023-11-09
Company data provided by crunchbase