Trusting Social Career Page · 17 hours ago
Bilingual Collection Agent / Consumer Resolution Specialist (Spanish/English) - Kompato AI
United States
Full-time
Remote
Senior Level
$65K/yr - $85K/yr
5+ years expKompato AI is developing the first AI-powered, customer-centric financial services business, and they are seeking a Bilingual Collections Specialist. The role involves working with Spanish and English-speaking consumers to resolve challenging collection cases while ensuring compliance and providing excellent consumer experiences.
Information Technology & Services
Responsibilities
Contact consumers in Spanish and English to negotiate payment arrangements
Build trust-based relationships with Spanish-speaking consumers experiencing financial hardship
Proactively identify opportunities to resolve accounts and drive positive outcomes
Navigate cultural sensitivities around money, family obligations, and financial stress
Quickly and effectively resolve disputes and complaints in both languages
Handle escalated collection cases requiring expert judgment
Document all interactions thoroughly for compliance and quality assurance
Follow up diligently to ensure payment commitments are met
Maintain expert knowledge of FDCPA, TCPA, CFPB, and state-specific collection regulations
Ensure every interaction meets legal and compliance standards
Stay current on regulatory updates and AI-driven engagement strategies
Handle sensitive cases with precision—you're our compliance checkpoint
Provide feedback to improve AI agent performance with Spanish-speaking consumers
Share insights on cultural nuances that impact collection effectiveness
Contribute to strategies that enhance outcomes for bilingual consumers
Act as a role model for professionalism, integrity, and commitment to excellence
Qualification
Required
Native or fluent Spanish speaker with professional-level English proficiency
5+ years proven collections experience in accounts receivable, debt collection, or consumer finance
Clean compliance record - no regulatory violations or disciplinary actions
Track record of meeting or exceeding collection goals and performance metrics
Deep knowledge of FDCPA, TCPA, and CFPB regulations
Exceptional negotiation and problem-solving skills in both Spanish and English
Ability to handle difficult conversations with empathy and persistence
Cultural competency working with diverse Latino communities (Mexican, Puerto Rican, Central American, etc.)
Proficiency with CRM systems, dialers, and omni-channel platforms
Self-motivated and accountable for remote work environment
Secure home office with reliable internet and private workspace
Benefits
Full benefits package (health, dental, vision, 401k)
Bilingual pay differential for Spanish language skills
Performance bonuses tied to collection results
Company
Trusting Social Career Page
Welcome to Trusting Social's LinkedIn Career Page Trusting Social is a trailblazing AI fintech company that leverages big data, social, web, and mobile data to revolutionize credit scoring in emerging markets.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase