TEKsystems · 4 hours ago
Customer Service Coordinator
Willingboro, NJ
Contract
Onsite
Entry Level
$21/hr - $21/hr
2+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Customer Service Coordinator to serve as the primary point of contact for clients during the relocation of household goods. The role involves coordinating multi-supplier solutions and ensuring a smooth process from start to finish, requiring strong communication and organizational skills.
Information Technology
Responsibilities
Serve as the main point of contact for customers during their relocation
Collaborate closely with sales staff, operations planners, and dispatch to deliver top‑quality service
Manage all daily activities related to household goods relocations
Obtain orders, collect customer information, and provide quotes
Prepare estimates and coordinate third‑party services as needed
Create and maintain customer profiles
Register orders and prepare operational documents (tickets, bills of lading, etc.)
Send client correspondence confirming move details and dates
Support military OA/DA processes
Conduct post‑move quality calls to ensure satisfaction
Prepare driver paperwork and client reports
Ensure accurate invoicing
Handle international relocations, including bookings and OA/DA
Initiate and process quick claims
Troubleshoot customer issues and provide timely solutions
Schedule services with dispatch
Assist team members as needed to maintain smooth operations
Make decisions regarding non‑revenue issues (third‑party services, quick claims, date extensions)
Qualification
Required
2+ years of administrative, customer service, or operational support experience
Strong communication and interpersonal skills
Proficiency in Microsoft Office
Ability to work effectively in a fast‑paced environment
Problem‑solving mindset with a customer‑first approach
Preferred
Experience in logistics or transportation preferred
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
Morningstar.com
2026-02-03
2025-11-19
2025-10-29
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