Heart to Heart Hospice · 15 hours ago
Help Desk Specialist I
Plano, TX
Full-time
Onsite
Entry Level
1+ years expHeart to Heart Hospice provides compassionate care for patients with life-limiting illnesses. They are seeking a Help Desk Specialist I to provide first-level technical support, troubleshoot issues, and assist with user account administration in a healthcare IT environment.
Health CareHospitalMedical Device
Responsibilities
Provide exceptional customer service and technical assistance via phone, email, or ticketing system
Troubleshoot hardware, software, and peripheral issues for desktops, laptops, mobile devices, and printers
Set up, configure, and install computer hardware, software, and devices for new and existing employees
Provide basic training to users and document solutions for recurring issues
Create, modify, and deactivate user accounts in Active Directory, Microsoft 365, and other systems
Assist with onboarding and offboarding processes to ensure timely access and compliance
Troubleshoot basic network and internet connectivity issues
Assist with printer network configuration and connectivity
Escalate complex network issues to senior IT staff
Log and track incidents using the IT ticketing system, ensuring timely resolution and communication
Escalate unresolved or high-priority issues to appropriate IT personnel or vendors
Maintain documentation for procedures and frequently asked questions
Consistently meet individual performance expectations, response time requirements, and service level agreements (SLAs), including timely ticket acceptance, resolution, and escalation
Participate in an on-call rotation as needed
Support special IT projects and initiatives as directed
Maintain scheduling flexibility to support operational hours and urgent requests
Travel up to 20% to support field locations when necessary
Qualification
Required
Minimum of 1 year in a technical support or help desk environment
Basic knowledge of IT environments, systems, and troubleshooting techniques
Familiarity with Microsoft Windows, Office 365, and common enterprise applications
Understanding of networking fundamentals, including TCP/IP and Wi-Fi
Exposure to ticketing systems and remote support tools
Preferred
Associate degree preferred; equivalent experience accepted
Experience with Apple products is preferred but not required
Benefits
Access to training and certification programs (CompTIA, Microsoft, etc.)
Opportunity to advance to Help Desk Specialist II or other IT roles
Company
Heart to Heart Hospice
Heart to Heart Hospice management provides hospice care services to patients with life-limiting illnesses.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2012-12-28Private Equity
Leadership Team
Kelly Mitchell
Chief Executive Officer
Jeff Pels, CPA
Chief Financial Officer
Recent News
2026-01-15
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