TEKsystems · 8 hours ago
Customer Service Representative
Albuquerque, NM
Contract
Onsite
Entry, Mid Level
$16.50/hr - $17/hr
2+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Customer Experience Specialist. In this role, you will be a trusted point of contact for customers, delivering professional and efficient service while handling a high volume of inbound calls.
Information Technology
Responsibilities
Handle a high volume of inbound calls while maintaining quality and accuracy
Resolve customer inquiries related to billing, service, or account issues
Navigate multiple systems while documenting interactions clearly and thoroughly
Follow established processes while using judgment to handle nuanced situations
Escalate issues appropriately and collaborate with internal teams as needed
Qualification
Required
2-4 years experience in a call center
Experience in a high‑volume, metrics‑driven environment
Strong communication skills and professional phone presence
Comfort handling complex or occasionally difficult customer interactions
Reliability, coachability, and a desire to continue learning
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
Morningstar.com
2026-02-03
2025-11-19
2025-10-29
Company data provided by crunchbase