SCIENTIFIC GAMES · 2 hours ago
NGS Senior System Engineer
US
Full-time
Hybrid
Senior Level
5+ years expScientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. The Senior Technical Operations Engineer serves as a Tier 3 escalation point for mission critical operations in a 24/7 environment, combining deep technical expertise with hands-on support for production, UAT, Dev, and QA environments while ensuring high availability and performance of production systems.
Facility ManagementGaming
No H1B
Responsibilities
Provide Tier 3 support for the NGS system, which consists of Linux and Windows servers, ensuring the stability and performance of real-time transaction processing platforms. This includes expert-level troubleshooting, proactively managing system health, and collaborating with development, QA, and networking teams to drive rapid resolution. Lead escalated incidents, conduct root cause analysis, and support a wide range of services, including Active Directory, DNS, SMTP, SFTP, HTTP/HTTPS, IIS, WildFly, Java-based applications, containerization, monitoring applications (prometh and proprietary systems
Lead and own infrastructure components of new lottery system implementations, including integration, compliance, and vendor coordination. Architect, deploy, maintain scalable and secure systems in Ubuntu Linux and Windows Server (all versions) across Dev, QA, UAT and production. Provide onsite support during system implementations and system overhauls
Mentor, train, and guide junior system administrators, fostering a culture of excellence and continuous improvement
Work closely with other engineering and operations teams (e.g., UAT testers, QA, and development) to resolve platform issues and implement enhancements. Interface with network engineers to oversee port configurations, VLAN segmentation, and troubleshoot network-layer issues
Maintain clear documentation for troubleshooting steps, platform configurations, and process automation
Manage, and troubleshoot high availability database environments, including MSSQL (Always-on Availability Groups) and PostgreSQL
Own automation strategy using Ansible, Bash, and PowerShell
Quickly diagnose and resolve issues related to system performance, database optimization, transaction failures, or server anomalies. Investigate root causes of problems and implement preventative measures
Ensure all environments meet industry security and compliance standards, with a focus on regulatory requirements in the lottery sector
Manage, deploy, and troubleshoot using Docker or Podman
Qualification
Required
5–7 years of hands-on experience in system administration
Strong proficiency in Ubuntu Linux and Windows Server (2008–2022) administration
Hands-on experience in database management with MSSQL (Always On) and PostgreSQL
Experience with automation using Ansible
Proficient scripting in Bash, PowerShell, and Python
Understanding of containerization technologies like Docker or Podman in production settings
Demonstrated success leading large-scale infrastructure projects, preferably in the lottery or regulated gaming industries
Strong networking awareness: VLANs, firewall rules, port diagnostics (coordination with dedicated network teams)
High competency with infrastructure services: AD, DNS, SMTP, SFTP, web stack protocols, IIS, and WildFly
Experience working under 24/7 operational requirements, including on-call rotations
Knowledge and experience working with VMWare
Analytical mindset with the ability to approach problems methodically and propose innovative solutions
Excellent verbal and written communication skills for technical documentation and user interactions
Ability to explain complex technical concepts clearly to non-technical users
Preferred
Education: Associate degree in a related field of study required; bachelor's degree preferred
Relevant certifications, such as Linux Professional Institute Certification (LPIC) or PostgreSQL certifications
Experience in the lottery and gaming industry would be considered a strong asset
Experience with Apache, nginx, flask and python-env
Leadership, mentoring, and cross-team communication skills
Experience learning, troubleshooting, and documenting a proprietary system
Demonstrate understanding of RESTful APIs, with hands-on experience using tools like Postman to perform manual tests, construct requests, and validate endpoint responses
Company
SCIENTIFIC GAMES
Scientific Games specializes in data analytics, lottery games, game creation, sports betting, and facilities management services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Patrick McHugh
Chief Executive Officer
Mike Cardell
SVP Americas Systems
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