University of South Florida Libraries · 1 day ago
Systems Administrator I
Tampa, FL
Full-time
Onsite
Entry Level
$57K/yr - $62K/yr
1+ years expThe University of South Florida Libraries is seeking a Systems Administrator I to support the Business and Finance Shared Services department. This entry-level role involves configuring, maintaining, and optimizing the Jira Service Management environment and related IT systems, while also providing user support and training.
Higher Education
Responsibilities
Assist with system configurations, perform basic optimization tasks to ensure system performance, and follow standard procedures and guidelines for setting up new systems and software as described by standards provided by USF IT
This includes optimizing and configuring the departmental Jira environment to improve service delivery
Configures system and reports on the system for stakeholders and users, specifically by developing and maintaining real-time dashboards and advanced reporting tools to track Shared Services metrics
Collaborates with USF IT teams to keep them informed of configuration changes and achieve outcomes, actively participating in USF IT sprint teams and Agile ceremonies to align technical work with business needs
Escalates configuration changes that would result in connecting multiple systems or creating new features or capabilities to USF IT's Intake process
Assist with basic software installations and updates on systems, apply routine software patches and updates as part of the regular maintenance schedule, ensure updates are compatible with existing systems and resolve minor issues caused by updates
Monitor system health using basic tools, identifying potential issues early
Assist with troubleshooting routine system problems and escalate complex issues
Support basic automation tasks, such as scheduled maintenance or reporting, with a focus on automating Jira workflows to increase efficiency within the Shared Services team
Provide basic user support, responding to requests and resolving technical issues
Document user issues and resolutions for future reference
Assist in the creation of user guides and training materials, which are approved by USF IT as aligning to set standards and practices
Provides training and support to users of the system when needed, ensuring Shared Services staff are proficient in utilizing new reporting tools and Jira enhancements
Learns from more experienced team members within their department and USF IT and seeks feedback to improve skills
Participates in technology learning, seeks and applies constructive feedback to enhance technical and problem-solving abilities
Shares knowledge and insights with peers to foster a collaborative and supportive learning environment
Qualification
Required
High School Diploma or Equivalent and IT certification OR
High School Diploma or Equivalent and 1-year relevant work experience OR
Bachelor's degree in Computer Science, MIS or other field involving software and analytical training
Degree Equivalency Clause: Four years of direct experience for a bachelor's degree
Preferred
Ticketing system expertise (ideally Jira Service Management): Proficiency in managing and configuring service desks to meet departmental needs
Reporting and dashboard development: Ability to interpret datasets and generate actionable insights through the creation of real-time visibility tools
Business process mapping and workflow design: Experience in translating complex business needs into efficient technical solutions and structured process flows
Automation within workflows: Ability to design and implement automated rules and logic (such as triggers, conditions, and validators) to streamline repetitive tasks, ensure data consistency across systems, and accelerate service delivery
Communication & Collaboration: Ability to translate complex technical concepts into plain language for non-technical stakeholders and requesters of system configurations and reports. Ability to communicate dependencies and needs clearly with USF IT teams and collaborate effectively to resolve issues within the Shared Services context
Analytical Thinking & Problem-Solving: Ability to identify appropriate analytics tools to meet evolving business needs and generate actionable insights from datasets. Proficiency in interpreting specific business requirements and translating them into sustainable technical solutions within the system
Adaptability & Change Management: Awareness of how system configuration changes impact other aspects of the system and the broader business operations. Proactive engagement with requesters and stakeholders to provide training and prepare the team for technical or process changes
Familiarity Scrum and Agile practices
Benefits
Medical, dental and life insurance plans
Retirement plan options
Employee and dependent tuition programs
Generous leave
Hundreds of employee perks and discounts
Company
University of South Florida Libraries
The University of South Florida Libraries accelerate learning and knowledge production through distinctive collections, information service innovation, and thought leadership.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase