United Airlines · 9 hours ago
Lead Engineer - ServiceNow Admin
Chicago, IL
Full-time
Hybrid
Mid, Senior Level
$102K/yr - $133K/yr
4+ years expUnited Airlines is seeking a Lead Engineer to support its move to the ServiceNow Platform. The Lead Engineer will be responsible for the operations of the production instance and will participate in project work, focusing on configuration, integration, and data management.
HospitalityIn-Flight EntertainmentService IndustryTransportationTravel
No H1B
Responsibilities
ServiceNow Administrator – Primary Role
Focus of the role is development of the App Engine Studio development tool and maintaining IT Service Management (ITSM) applications including change, problem, incident, request
Work includes on-call and out-of-hour response to outage or critical incidents
Act as ServiceNow expert for incidents and defects revolving around custom applications and ITSM
Manage ServiceNow integrations related to custom applications and ITSM – REST, SOAP, etc
Develop and maintain Platform best practices and standards
Ensure security best practices are followed and correctly implemented
Provide technical direction and training to rest of the team
Project-work as Agile team member
Proficient in working with customers, providing expertise as a subject matter expert on best ways to write requirements and build
Manage technical debt, refactoring, and lifecycle of custom applications
Help to create/maintain ATF’s that focus on specific custom applications
Promote a solid culture of teamwork between the development team and our customers
Qualification
Required
B.S. in IT related field OR degree and equivalent work experience
4+ years IT experience, 3+ years working on ServiceNow
App Engine Studio, ITSM
Experience managing projects
Strong project management, negotiating, communication, critical thinking, and problem-solving skills
Strong verbal and written communication skills
Must be able to work independently as well as in a team setting
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
Attendance up to 50% in office
Preferred
ServiceNow Certifications
Customer Service, Catalog, MID Servers, Discovery Probes, Notify, Integrations, Scrum, ATF (automated-test framework), Transform Maps, JavaScript, XML, JSON, REST, SOAP
ITIL Certification
Experience managing projects
Knowledge of Yokohama and Zurich ServiceNow releases
Benefits
Medical
Dental
Vision
Life
Accident & disability
Parental leave
Employee assistance program
Commuter
Paid holidays
Paid time off
401(k)
Flight privileges
Company
United Airlines
United Airlines is an aviation company that provides information on reservations, bookings, and travel services online.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2006-01-25IPO
Leadership Team
Mike Leskinen
EVP, Chief Financial Officer
Deneen DeFiore
Vice President & Chief Information Security Officer
Recent News
2026-02-07
Company data provided by crunchbase