Carter Machinery · 10 hours ago
FIELD SERVICE TECHNICIAN
Sterling, VA
Full-time
Onsite
Mid Level
3+ years expCarter Machinery is the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware, and Washington D.C. They are hiring a Field Service Technician responsible for diagnosing, troubleshooting, and repairing heavy equipment at customer sites. Candidates are expected to have mechanical service experience and a high school diploma or GED.
ConstructionTransportation
Responsibilities
Diagnosing, troubleshooting, and repairing heavy equipment at customer sites
Must have excellent troubleshooting and analytical skills
Must have excellent mechanical aptitude
Must be able to work independently and as part of a team
Must be able to interact professionally with customers and all levels of personnel within the organization
Must be a strong communicator with excellent verbal and written communications skills
Must be self-directed and well organized with the ability to prioritize workload while providing excellent customer service
Demonstrate the ability to learn and apply new knowledge
Proficient use of technical software, databases and manuals
Must be able to function well in a fast-paced environment
Must possess an excellent driving record and valid Commercial Driver’s license, or the ability to obtain a CDL
Must be able to become DOT certified with DOT Medical Card
Must be able to work any shift and overtime as needed to meet business and customer demands
Promote a positive customer experience
Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way
Qualification
Required
High school diploma or GED required
Minimum of three years relevant heavy equipment field experience is required to be eligible for the $5,000 sign-on bonus
Previous experience performing mechanical service and repairs to Caterpillar and related competitive equipment
Must have excellent troubleshooting and analytical skills
Must have excellent mechanical aptitude
Must be able to work independently and as part of a team
Must be able to interact professionally with customers and all levels of personnel within the organization
Must be a strong communicator with excellent verbal and written communications skills
Must be self-directed and well organized with the ability to prioritize workload while providing excellent customer service
Demonstrate the ability to learn and apply new knowledge
Proficient use of technical software, databases and manuals
Must be able to function well in a fast-paced environment
Must possess an excellent driving record and valid Commercial Driver's license, or the ability to obtain a CDL
Must be able to become DOT certified with DOT Medical Card
Must be able to work any shift and overtime as needed to meet business and customer demands
Promote a positive customer experience
Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way
Physical requirements must be met for the Field Service Technician job, including the ability to lift, carry and maneuver items up to 70 pounds, including bulky objects
This position requires repeated reaching, standing, stooping, kneeling, bending and climbing beside, onto and under a variety of heavy equipment
Must be able to work outside in inclement weather conditions, including extreme heat, cold, dampness and humidity
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus
Benefits
Health, dental and vision insurance.
Paid time off.
401(k), $0.75 to $1.25 match up to 6%.
Life and disability insurance.
In-house training instructors/programs.
Tuition reimbursement.
Employee referral bonus program.
Discounts: cellular phone service, computers, tooling, cars and trucks.
Company
Carter Machinery
Carter Machinery is the authorized Caterpillar dealer serving Virginia and southern West Virginia through a network of 21 locations.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Drew Parker
Chief Executive Officer
Jeff Bowman
Chief Digital Officer
Recent News
2025-07-12
Business Wire
2025-06-16
Company data provided by crunchbase