Granite State Credit Union · 8 hours ago
Learning & Development Specialist
Manchester - MANCHESTER, NH 03101
Full-time
Onsite
Mid LevelGranite State Credit Union is a dynamic organization focused on providing outstanding service to its members. They are seeking a full-time Learning & Development Specialist to design and deliver training programs that align with the credit union's goals and culture, as well as onboard new hires and manage training initiatives.
BankingCreditFinancial Services
Responsibilities
Welcome and onboard new hires, helping them feel part of the team from day one. You will create training schedules, coordinate training sessions, coordinate with area managers to ensure an organized, successful start for the new hires
Stay informed about credit union policies and procedures, reinforce operational knowledge and experience through various channels, and deliver hands on training by visiting branch locations as needed
Create and maintain accurate training materials that are clear, engaging, and up to date with our credit union policies and procedures. Training materials include procedures, job aids, videos, assessments, activities and curriculums
Conduct engaging training for various positions including new hires, transfers and other training needs. Effectively transfer knowledge of credit union operations. Complete branch teller and member services training; assist with training in other areas as needed
Coordinate engaging, interactive training sessions (both instructor-led and self-guided) from planning to implementation – including creating training materials, session administration, maintaining training records, and conducting sessions as needed
Collaborate with department subject matter experts to develop specialized training content, share best practices, and support session facilitation
Coach and motivate staff on member relationship building and contribute to credit union goals
Evaluate and identify training needs. Provide relevant feedback through written training summaries and assessments
Maintain and update the credit union’s employee portal, The Spark, and the credit union’s learning management system
Monitor industry trends; recommend and incorporate best practices into training initiatives. Research technology to enhance and/or gamify the training experience
Prepare reports and additional duties as assigned
Qualification
Required
Excellent knowledge of credit union policies, procedures, products and services
Strong knowledge of credit union systems and software
Flexibility; Ability to travel to all GSCU locations
Organized, able to manage multiple responsibilities, meet timelines and adapt to shifting priorities
Excellent attention to detail and analytical skills
Excellent communication skills, both written and verbal
Energetic, engaging instructor; comfort with public speaking in a classroom setting
Positive and professional attitude, ability to motivate and coach/mentor
Ability to accept and provide feedback
Proactive and self-directed
Team player; able to maintain interdepartmental relationships
Strong technical skills and abilities
Proficient with Microsoft Office products including Word, Excel, and PowerPoint
Ability to maintain strict confidentiality
A passion for continuous learning and professional growth
Benefits
$500 sign on bonus at 90 days (!!)
Tuition Reimbursement
Business Casual Dress Code (Jeans? Yes!)
Paid Family Leave
Employee Appreciation Program
Employee Wellness Program
Paid Volunteerism
Adoption Reimbursement
Company
Granite State Credit Union
Granite State Credit Union is a financial cooperative that offers banking, insurance, loans, investment and credit services.
Founded in 1945
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Denise Barstow
President/CEO
Karen LaPlume
EVP/COO Granite State Credit Union
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