Monet Bank · 17 hours ago
Sr. Application Engineer
Plano, TX
Full-time
Onsite
Senior Level
7+ years expMonet Bank is pioneering the future of banking and money movement, and they are seeking a Senior Application Engineer – Banking Systems to ensure the operational stability and support of critical banking software applications. This role involves managing core banking systems, collaborating with IT teams and vendors, and ensuring high availability of digital banking services.
Financial Services
Hiring Manager
Shane Coleman
Responsibilities
Plan and execute regular maintenance activities, including applying vendor patches and software upgrades for the core banking system (FIS) and related platforms
Administer user accounts, roles, and access permissions across FIS core, Q2, and MANTL systems
Oversee and support integrations between the core banking platform and auxiliary systems such as the Q2 digital banking platform and the MANTL origination software
Continuously monitor application performance, system logs, and interfaces to detect and prevent service disruptions proactively
Serve as the top-tier (Tier 2/3) support contact for core banking and digital banking application issues
Act as a primary liaison with software vendors (FIS, Q2, MANTL) for product support, patches, and upgrades
Maintain comprehensive system documentation, including configuration settings, integration workflows, maintenance schedules, and standard operating procedures
Review existing application setups for effectiveness and identify opportunities to improve or streamline processes
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, or a related field
Minimum 7-9 years of experience in Information Technology, with at least 4-6 years in application support or systems administration of core business applications
Strong hands-on experience with enterprise Windows Server environments, including familiarity with Active Directory, DNS, IIS, and related Microsoft infrastructure
Solid understanding of three-tier application architectures and network technologies as they relate to deploying and supporting integrated banking applications
Competence in database systems (e.g., Microsoft SQL Server or Oracle) and ability to write or execute SQL queries for troubleshooting and reporting
Basic scripting skills (PowerShell, Bash, or similar) to automate routine tasks or data extracts are expected
Demonstrated experience administering or supporting banking software such as FIS core banking platforms (or similar core processing systems), digital banking platforms like Q2, or account origination systems (e.g., MANTL or similar)
Understanding of online banking, mobile banking, and account opening workflows from a systems perspective is essential
Proven ability to troubleshoot complex application issues in a high-pressure, critical environment
Experience providing Tier 2/3 application support or acting as an escalation point for difficult issues
Able to perform root cause analysis and permanently resolve recurring problems
A service-oriented mindset and strong analytical skills are required to effectively support end-users and optimize system usage
Excellent verbal and written communication skills, with the ability to translate technical issues for non-technical stakeholders and to create clear documentation
Experience working collaboratively in cross-functional teams – you will regularly interact with IT infrastructure staff, developers, vendors, and business department leaders
Effective at vendor management and coordinating external support
Strong interpersonal skills to build trust with users and effectively train or guide junior team members are important
Highly organized with attention to detail, especially in following change management procedures, documenting changes, and monitoring system health
Capable of managing multiple tasks or projects simultaneously, such as planning an upgrade while handling daily support needs, and prioritizing workload based on urgency and impact
Preferred
Prior experience in the banking or financial services industry supporting core banking systems or digital banking platforms is highly preferred
Familiarity with vendor-specific admin consoles and tools (for example, experience with a core banking application stack like Fiserv DNA is a plus)
Company
Monet Bank
Monet is focused on modern banking solutions that connect today’s financial technologies through secure, reliable, and trusted services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase