BlueCross BlueShield of South Carolina · 4 hours ago
Team Lead, IS System Support- PAI
Columbia, SC
Full-time
Onsite
Senior Level
5+ years expBlueCross BlueShield of South Carolina is a long-established insurance company with a strong presence in the community and a commitment to outstanding service. The Team Lead, IS System Support is responsible for overseeing the daily activities of Computer Operations staff, ensuring efficient operations, and resolving system issues while collaborating with IT groups.
Financial ServicesHealth CareHealth InsuranceInsuranceMedical
No H1B
Responsibilities
Trains, motivates, and guides assigned staff. Assigns, reviews, and approves the work of assigned staff. Provides input to management regarding staff performance
Manages the daily activities to resolve problems and change management issues. Provides advice/guidance to lower-level Operators on the resolution of complex scheduling conflicts, computer malfunctions, program/system malfunctions and other irregularities
Operates and monitors computer system and related equipment, ensuring all batch cycles are completed by deadline. Reads production schedules, job request forms, and job documentation to determine what jobs to run, what procedures to follow and what input data to obtain. Responsible for production systems’ online response time
Identifies/monitors and diagnoses system problems, initiates corrective action where possible. Monitors system for possible hardware or software problems Troubleshoots and provides advice on data center equipment problems
Compiles and maintains reports relative to computer operations as required. Reviews equipment logs and reports on equipment efficiency
Works with IT groups to ensure service objectives are met. Reviews technical support process and products and recommends quality improvements. Reviews all changes scheduled for their shift window and provides orderly transition of new or revised work to succeeding shift as appropriate
Qualification
Required
High School Diploma or equivalent
5 years' experience in the operation and support of a variety of computer systems
Maintains tape libraries
Monitors computing platforms
Notifies customers of problems
Operates console systems
Troubleshoots computing platforms
Preferred
Helpdesk or technical supporting setting experience
CompTIA A+ Certification is preferred but not required
Benefits
Subsidized health plans, dental and vision coverage
401K retirement savings plan with company match
Life Insurance
Paid Time Off (PTO)
Nine paid holidays
On-site cafeterias and fitness centers in major locations
Wellness program and healthy lifestyle premium discount
Tuition assistance
Service recognition
Employee Assistance
Discounts to movies, theaters, zoos, theme parks and more
Company
BlueCross BlueShield of South Carolina
For more than six decades, BlueCross BlueShield of South Carolina has been part of the national landscape. Our roots are firmly embedded in the state.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
April Richardson
Vice President and Chief Operating Officer of Companion Benefit Alternative
Alli McGary
Talent Acquisition Partner
Recent News
2025-09-13
UPSTATE BUSINESS JOURNAL
2025-09-03
2025-06-03
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