Airtech Advanced Materials Group · 7 hours ago
Customer Service Representative
TN - Springfield, TN 37172
Full-time
Onsite
Entry Level
2+ years expAirtech Advanced Materials Group is a family-owned global leader in materials for high-performance composite parts. The Customer Service Representative will be responsible for providing excellent customer experiences and resolving customer concerns effectively while managing a diverse portfolio of accounts.
3D PrintingIndustrial EngineeringManufacturing
Responsibilities
The primary responsibility is to deliver excellent service to all customers
Supply product pricing, availability, and lead times within predefined criteria
Manage a Customer Portfolio of diverse domestic and/or international accounts
Input a high volume of Purchase Orders into the ERP system with accuracy and efficiency
Manage order changes, adjustments, cancellations, credits, and return authorizations
Identify complex documents and customer requirements for correct management, such as Terms and Conditions and specifications
Work with Manufacturing, Engineering, Quotations, Sales, and Shipping to achieve customer satisfaction
Handle customer concerns, present acceptable solutions and alternatives quickly, follow up to assure resolution
Assist Shipping and Logistics teams with domestic and international order fulfillment
Notify supervisor or manager of potential safety hazards and comply with all necessary ISO procedures
Perform additional tasks and responsibilities as given by the supervisor
Qualification
Required
Ability to compose correspondence and create simple excel worksheets
Ability to manage time effectively
Ability to prioritize and manage various tasks successfully
Attention to detail
Capacity to work independently and within a team
Reliability is essential
Typing skills (40 WPM +) and math proficiency
High school diploma or GED equivalent required
2+ years of relevant work experience
Preferred
Some college preferred but not required
Familiar with data entry and ERP systems (Navision/MS Dynamics preferred)
Open to travel for training and relationship-building if applicable
Benefits
Medical, dental, and vision benefits
Paid vacation and holidays
A fully funded retirement plan
Longevity bonuses
Company
Airtech Advanced Materials Group
Airtech Advanced Materials Group is a manufacturer of vacuum bagging and composite tooling materials.
501-1000 employees
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase