BitMEX · 1 day ago
Customer Support Specialist (Russian Speaker)
United States
Full-time
Remote
New Grad, Entry LevelBitMEX is a globally leading exchange for crypto derivatives, offering a professional-grade trading platform. The Customer Support Specialist will assist users during the European time zone, ensuring high-quality customer satisfaction through various communication channels and monitoring community feedback.
Cyber SecurityFinanceBankingFinTechCrypto & Web3BitcoinFinancial ExchangesFinancial ServicesSecurity
Responsibilities
Respond to customer queries in a timely manner with the utmost professionalism and in accordance with company policies/guidelines
Monitor the BitMEX Trollbox, Telegram and other channels as required
Perform document checks as per standard procedures
Escalate enquiries when necessary
Work closely with various internal partners (including Founders, Engineers, Sales, Marketing, Control teams, IT) in different regions (Asia, Europe, America) when necessary
Assist in updating FAQ/Solutions documentation
Constantly look for ways to improve our customer service
Qualification
Required
Must be proficient in English and Russian
Must have trading experience
Experience resolving customer inquiries and providing a basic level of technical support
Ability to compute simple calculations on financial products
Experience or knowledge of cryptocurrency, blockchain or trading would be a plus
Attention to detail with excellent communication skills and patience
Ability to troubleshoot and discover answers quickly and effectively
Enjoy helping people and being patient with customers
Capable of working under pressure
Cooperative with strong team spirit and a willingness to motivate your other colleagues on the Customer Support Team
Preferred
Technical background and/or understanding of the BitMEX API
Strong mathematical skills
Available for immediate hire preferred
Benefits
Work from home to help you find the perfect balance between work, family and personal life
Paid holidays and leave so you won’t miss out any important events
Team building & offsite events to bring our global team closer
Beyond Border Remote Working policy, where you get to work away from your home country
Option to choose to be paid in fiat or crypto currency, providing the flexibility to shape your financial freedom
Company
BitMEX
BitMEX is a P2P crypto-coin trading platform.
Founded in 2014
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.03MKey Investors
G and M Capone Trust,SOSV
2015-07-18Seed· $0.03M
Recent News
Crowdfund Insider
2026-01-23
Company data provided by crunchbase