Accenture · 7 hours ago
Physical Security Operations Center Incident Manager
San Antonio, TX
Full-time
Onsite
Senior Level
$94K/yr - $194K/yr
5+ years expAccenture is a global professional services company, and they are seeking a Physical Security Operations Center Incident Manager responsible for assessing, analyzing, and responding to incidents related to safety and security events. The role involves leading threat monitoring, emergency communications, and coordinating SOC response actions during incidents or crises.
Business Information SystemsConstructionConsultingInformation ServicesInformation TechnologyInfrastructureManagement ConsultingOutsourcing
No H1B
Responsibilities
Lead the monitoring, communication, and response efforts of the SOC supporting all incidents and crises as outlined in SOC standard operating procedures (SOPs) and the GP&S Escalation Model
Notify, assist, and direct external emergency personnel and internal resources as necessary
Execute protocols and communicate at all levels across the globe to employees, site security leads, safety & security staff or contracted officers as needed
Manage information flow during an incident and ensure all necessary SOPs are being followed
Responsible for training SOC personnel to ensure competency and readiness when supporting GP&S in incident and crisis response activities
Conduct thorough After-Action Reviews (AARs) after an incident and document areas of improvement and track SOC action items through completion
Liaise with SOC stakeholders such as Regional Protective Services, Executive Protection/Events, and Intelligence to ensure incident response actions meet their organizational needs
Conduct regular SOP reviews and updates to ensure policies and instructions provide up-to-date and clear guidance to enable an efficient response by SOC personnel
Acts as SOC Senior Manager in their absence
Ensure proper handling of highly confidential information
Perform other duties assigned by supervisors related to security and safety
Qualification
Required
Ability to work outside of business hours on short notice during critical events to include, nights, weekends, and or holidays
Bachelor's degree
Minimum of 5 years of work experience in military, law enforcement, intelligence, or corporate security environments supporting security incident monitoring, communications, and response
Great active listening skills
Rapport building skills
Patient and empathetic attitude
Adaptability and flexibility
Ability to analyze threats and envision potential or real time impact to operations
Ability to respond quickly and calmly to emergencies and stressful situations exercising proper judgment and decision-making skills
Strong Customer Service skills
Strong consensus, team building and negotiating skills
Ability to work overtime on short notice
Strong cultural sensitivities
Excellent written and verbal communication skills
Ability to multitask in a fast-paced, at times stressed work environment
Strong team player
Comfortable with high-tech work environment, and constant learning of new tools and innovations
Demonstrated leadership in professional setting; either military or civilian
Demonstrated teamwork and collaboration in a professional setting; either military or civilian
Preferred
Strong writing skills and experience preparing communications to be shared with senior stakeholders
Proven track record of managing high stress and impactful incidents
Experienced and independent communicator, both verbal and written
Experience with emergency response protocols and processes
Bilingual (languages in addition to English)
Experience with threat monitoring and emergency communication tools such as Factal, SamDesk, Everbridge, ISOS, etc
Proficient in Microsoft Windows and Office Suite
Benefits
Medical
Dental
Vision
Life
Long-term disability coverage
A 401(k) plan
Bonus opportunities
Paid holidays
Paid time off
Company
Accenture
Accenture is a professional services company that provides solutions in strategy, consulting, digital, technology and operations.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6MKey Investors
Youth Business International
2018-10-01Grant· $6M
2001-07-27IPO
Leadership Team
Jeff Laue
CEO - Senior Managing Director, Accenture Digital Inside Sales
Aditya Tandon
Intelligent Automation Canada Lead
Recent News
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