Enterprise · 8 hours ago
Customer Service Representative - Newark Airport
Newark, NJ
Full-time
Onsite
Entry Level
$19.19/hr - $19.19/hr
1+ years expEnterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. The Customer Service Representative (CSR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs.
AutomotiveEnterprise SoftwareInternet
No H1B
Responsibilities
Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties job-related duties as assigned
Qualification
Required
Must be at least 18 years old
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must be living within a reasonable commute of no more than 1 hour from this location
The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid unrestricted drivers license
Must be able to understand, read, write and speak English
Must have a minimum of 1 year of customer service experience in retail, guest services, or administrative support
Benefits
Paid Time Off
Health, Dental, Vision insurance; Life Insurance; Prescription coverage
Employee discounts on car rentals, car purchases and much more!
401(k) retirement plan with company match and profit sharing
Company
Enterprise
It all started with Jack Taylor and seven cars. Now, Enterprise, Alamo and National have teams of talented people in countries around the world.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$24MKey Investors
Dell Technologies Capital
2000-08-04Series C· $24M
Recent News
2025-09-12
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