BLACKBURN'S · 4 hours ago
Customer Service Representative / Orthotic Fitter - Erie, PA
Blackburn's Erie - Erie, PA 16507
Full-time
Onsite
New Grad, Entry LevelBLACKBURN'S is a company focused on providing excellent customer care in a healthcare environment. They are seeking a Customer Service Representative / Orthotic Fitter to assist patients in person and by phone, provide accurate product fittings, and support order processing and insurance verification.
Health CareMedical
Responsibilities
Greet and assist walk-in customers with professionalism, empathy, and respect
Answer incoming calls and respond to customer questions and concerns in a timely and courteous manner
Measure and fit patients for diabetic shoes, compression stockings, bras, and other medical products
Explain products and services clearly to help customers feel informed and comfortable
Process orders, manage medical software systems, and accept payments accurately
Obtain required medical documentation and authorizations to support customer orders
Verify insurance coverage and assist customers with related questions
Maintain clear and accurate customer notes, correspondence, and documentation
Balance multiple tasks while maintaining a positive and patient-focused approach
Maintain a clean, organized, and well-stocked showroom and fitting rooms
Qualification
Required
Strong customer service and interpersonal skills with the ability to build rapport and trust
Proficiency in Microsoft Office Suite, Outlook, and internet-based applications
Ability to organize, prioritize, and multitask in a fast-paced environment
Sound judgment and problem-solving skills consistent with company policies and healthcare regulations
High level of discretion when handling sensitive and confidential information
Excellent verbal and written communication skills
Detail-oriented with a commitment to accuracy and quality service
High School Diploma or equivalent required
Certification in orthotic and/or mastectomy fitting required
Ability to sit or stand for extended periods of time
Ability to alternate between sitting and standing as needed for customer measurements and fittings
Frequent keyboarding and data entry
Ability to communicate clearly with customers and coworkers through spoken word
Ability to hear and understand speech and other sounds
Visual acuity sufficient to work with small objects and read fine print at close distances
Preferred
Previous experience in customer service or healthcare preferred
Company
BLACKBURN'S
Welcome to BLACKBURN’S... As a provider of Home Medical Equipment since 1936, we are committed to your health care needs.
Founded in 1936
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase