Cutera, Inc. · 8 hours ago
IT Helpdesk & Salesforce Administrator
Brisbane, CA
Full-time
Onsite
Entry, Mid Level
2+ years expCutera, Inc. is seeking a skilled IT Helpdesk & Salesforce Administrator to provide technical support and manage their Salesforce platform. This role involves resolving IT helpdesk issues, maintaining hardware and software systems, and administering Salesforce functionalities such as user management and workflows.
BiotechnologyHealth CareManufacturingMedical
Responsibilities
Provide first-line technical support for hardware, software, and network issues
Respond to and resolve IT support tickets via phone, email, and in-person assistance
Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices
Manage user accounts, permissions, and security settings across various IT systems
Support cloud-based applications, VPN connections, and remote access tools
Maintain IT inventory, asset tracking, and documentation
Manage user accounts, roles, profiles, and permissions in Salesforce
Create and maintain reports, dashboards, and workflows to support business operations
Implement and optimize Salesforce automation, validation rules, and approval processes
Assist with data imports, exports, and system integrations
Troubleshoot and resolve Salesforce-related issues reported by end-users
Train users on Salesforce best practices and system updates
Collaborate with IT and business teams to optimize system performance
Monitor system security, backups, and compliance policies
Assist with software updates, patches, and system migrations
Document technical issues, solutions, and training materials for end-users
Qualification
Required
Bachelor's degree in IT, Computer Science, or related field (preferred) or equivalent experience
2+ years of IT helpdesk or technical support experience
1+ year of Salesforce administration experience (Salesforce Admin Certification preferred)
Proficiency with Windows, macOS, and mobile operating systems
Knowledge of Active Directory, Office 365, and remote desktop tools
Familiarity with Salesforce administration, workflows, reports, and data management
Basic knowledge of networking, security principles, and cloud computing
Strong problem-solving and troubleshooting skills
Excellent communication and customer service abilities
Ability to manage multiple tasks and prioritize effectively
Preferred
Salesforce Administrator Certification (ADM-201)
Experience with ITIL frameworks or helpdesk ticketing systems
Knowledge of integrations between Salesforce and other IT systems
Company
Cutera, Inc.
Cutera, Inc. is a leading global aesthetics device company with a comprehensive product portfolio and a global distribution footprint.
201-500 employees
H1B Sponsorship
Cutera, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2023 (2)
2022 (2)
2021 (4)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$125M2021-03-05Post Ipo Debt· $125M
2004-04-08IPO
Leadership Team
Taylor Harris
Chief Executive Officer
Stephana Patton
Chief Legal Officer
Recent News
Company data provided by crunchbase