The Inland Real Estate Group of Companies, Inc. · 9 hours ago
Operations Support Specialist
Oak Brook, IL
Full-time
Onsite
Mid, Senior Level
$85K/yr - $100K/yr
5+ years expThe Inland Real Estate Group of Companies is seeking an Operations Support Specialist who will serve as a technical and analytical resource supporting the Vice President of Operations Support. This role involves managing core operational systems, providing support to users, and implementing improvements to enhance efficiency and performance across the organization.
FinanceReal EstateReal Estate Investment
Responsibilities
Serve as the operational lead and subject matter expert for the company’s Facility Management System (FMS) and other core operational platforms
Provide real-time support to field and corporate users by diagnosing and resolving technical or process-related issues
Collaborate with IT and vendors to manage configurations, permissions, updates, and new feature rollouts
Maintain documentation of system settings, workflows, and troubleshooting procedures to ensure consistency and continuity
Develop and maintain dashboards and reports to monitor operational KPIs such as occupancy, net rentals, and revenue performance
Conduct data validation and reconciliation to ensure information integrity across systems
Partner with business leaders to interpret data and identify actionable opportunities for operational improvement
Identify and implement automation opportunities using workflow and business process tools to improve efficiency and reduce manual work
Support the design, testing, and rollout of new system integrations and operational enhancements
Assist with the documentation and standardization of key operational processes
Partner with Operations, Accounting, HR, Marketing, and IT teams to align technology and reporting solutions with business goals
Participate in acquisition integrations and system transitions, ensuring new sites are set up accurately and in compliance with Devon standards
Provide guidance to Regional Directors and field leadership on system usage, reporting, and troubleshooting
Qualification
Required
Bachelor's degree in Business Administration, Information Systems, or a related field; equivalent experience may be considered
5+ years of experience supporting operational systems, data analytics, or process improvement in a multi-site organization (self-storage or retail preferred)
Proven ability to troubleshoot system issues, manage integrations, and implement process automation
Experience collaborating with IT and vendors on system maintenance, configuration, and enhancement projects
Strong technical proficiency with Facility Management Systems (FMS) and related operational platforms such as call center, communication, revenue management, customer experience, and business intelligence systems
Advanced data management and reporting skills using business intelligence tools and Excel (including Power Query and DAX)
Familiarity with API integrations, data governance, and workflow automation
Excellent analytical, problem-solving, and communication skills
Ability to work cross-functionally and manage multiple priorities in a fast-paced environment
Benefits
Medical/Dental/Vision insurance (PPO)
Participation in the company 401(k) plan with a company match
Vacation Time, Nine Paid Holidays, Three floating holidays per year
Sick time
Tuition reimbursement opportunity
Company-paid life insurance equaling your annual base salary
Company-paid short-term and long-term disability
Paid Parental Leave
Company
The Inland Real Estate Group of Companies, Inc.
The Inland Real Estate Group of Companies, Inc. (“Inland”) is one of the nation’s largest commercial real estate and finance groups.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Lou Kruk
CEO and President - Inland Institutional, LLC
Cathleen Hrtanek
Chief Operating Officer
Recent News
2025-12-01
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2025-06-11
2025-04-14
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