Sun Country Airlines · 9 hours ago
Systems Operation Control (SOC) Duty Manager
Minneapolis, MN
Full-time
Onsite
Mid Level
$72K/yr - $78K/yr
3+ years expSun Country Airlines is a unique hybrid low-cost carrier offering diverse services including scheduled flights and charter operations. The SOC Duty Manager will manage the System Operations Center to ensure operations are conducted safely and efficiently while maintaining compliance with regulations and company policies.
Air TransportationHospitalityService IndustryTravel
Responsibilities
Proactively and effectively manage the daily flight operations within the System Operations Control Center to ensure the daily operations are conducted in the most efficient manner, while ensuring safety and compliance requirements and customer satisfaction
Maximize utilization of our fleet and synergistic lines of business by coordinating with Crew Services, Dispatch, Maintenance Control, Maintenance Planning, Charters, and other stakeholders on cancellations, consolidations, special stops, delays, ferry flights, and other matters of day-to-day operations
Provide the tactical operational oversight necessary to achieve company determined safety, on time performance, and customer satisfaction goals
Monitor the short-term schedule to verify that the aircraft are routed in an efficient and effective manner based on route requirements and technical operation’s needs
Develop and implement disruption recovery plans during abnormal operations and delay situations, which are focused on safety, customer needs, and customer satisfaction
Process daily operation reports
Ensure compliance with all delay checklists
Communicate and coordinate operational irregularities to appropriate departments
Facilitate daily and irregular operation calls when appropriate
Seek availability of carriers to provide sub-service when necessary; updates and maintains sub-service database
Assist sales with flight times, performance, aircraft/crew routings, flight numbering, and customer contact and flight coordination
Primary liaison to charter operators and government agencies regarding aircraft delays
Demonstrate solid leadership skills in a fast-paced environment by remaining focused, calm, and even-tempered
Any other duties assigned by management
Qualification
Required
3-5 years of airline operations experience
Previous SOC experience (Duty Manager, Dispatcher, Crew Schedule Supervisor)
Excellent communication skills, both verbal and written
Ability to work effectively with minimal supervision in stressful situations
Superior multi-tasking skills
Proficiency in Microsoft Office
Ability to work effectively in a team environment
Preferred
Bachelor's degree in related field
Benefits
Comprehensive benefit package including dental and vision
PPO and high-deductible health plans
Health savings accounts (HSA and FSA)
Dependent Care
Starting day one free standby and discounted travel privileges for employees, family, & friends
401(k) match
Paid Time Off
Paid holidays
Life and AD&D Insurance
Employee Assistance Program including counseling for employees and their family
Fitness incentive and Stop Smoking Support
Company
Sun Country Airlines
Sun Country Airlines provides passenger flights, charter operations, and cargo transportation.
1001-5000 employees
H1B Sponsorship
Sun Country Airlines has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
$75M2026-01-11Acquired
2025-04-14Post Ipo Debt· $75M
2025-02-10Post Ipo Secondary
Leadership Team
Jude I. Bricker
Chief Executive Officer
Recent News
Beyond Bylines
2026-02-06
PR Newswire
2026-02-06
Company data provided by crunchbase